Syncee Collective Dropshipping
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (1.885)
Refinar
-
Por avaliação
Nice and easy
Hi there,
Thank you for your review. We are happy you find Syncee nice and easy to use. Thank you for choosing our solutions.
Syncee provided horrible customer service. It's a small team if you look at their website. When I had my issue, I kept asking them to escalate. Basically, they passed me off to their friend 2 times (Sarah -> Peter -> Richard). When I asked to speak with the CEO AKOS Gulyas, they told me no. I reached out to Akos directly on Linkedin; no response. If you are selling baby or pet toys, or women's sports bras, maybe this company will work for you. I am creating a website using a niche market. The company advertised that they have distributors/ dropshippers that sell my products. I paid for a year in advance to take advantage of the discounted pricing, as I was looking forward to a long-term relationship with this company. As I started to build my website, and reach out to the various vendors, I discovered that the vendors are no longer in business or do not reply to my emails (bait and switch). I asked Syncee for a refund of the subscription as I was unable to get a vendor to work with. They said the policy is NO REFUNDS but they would look into my situation. Syncee blamed me for paying in advance and said that I should have canceled within the 14 day cancellation period. This is something that I discovered after building my website. So basically the company is promoting that they have vendors to sell your niche product, but the vendors are no longer in business. This is false advertising and a scam. Unfortunately, the company is NOT based in the US but based in Hungary so you can't pursue any legal action. They have good reviews (might be legit or a bot) but them refusing to refund me $288 because they don't properly vet their vendors is sad. Horrible experience and I would not use this company if you are selling a niche. They don't care that they are stealing your money. This should have been a no-brainer to refund me my money. Looking at other negative reviews, many of them are very similar to my situation. Sad experience for a new business owner.
Hi there,
We’re sorry to hear about your experience, nevertheless please let us clarify a few points.
1. We offer a free plan where you can explore the platform, as well as a 14-day trial on our monthly plans to help you decide if Syncee is right for you. The yearly subscription comes with a significant discount but doesn’t include a trial, which is clearly stated upfront.
2. Our support team followed the proper escalation process, and your case was evaluated by a dedicated finance team. It wasn’t a matter of passing your issue between friends.
3. Since you subscribed and accepted our policies, your request for a refund was rejected. This decision was made because you actively used the app, and the products are still available in your store.
4. Our suppliers are vetted and monitored regularly, but we can’t control their communication. However, when issues are reported, we investigate and take necessary actions.
In case of any further questions, please reach out to our support team via chat or email.
Great site for fashion
Hi there,
Thank you for your review. We are happ you love the range of fashion items available on Syncee. Thank you for being a member of our community.
Thanks for having me. My next review will determine the value this platform will offer me.
Stay tuned…
Hi there,
Thank you for your review. We hope Syncee will best meet your needs. In case of any questions, please feel free to contact our support team via in-app chat or email at support@syncee.com. We are always happy to help you.
PROS:
This was the easiest app for finding your niche. I have compared with: SaleHoo, Modalyst, Spocket, AutoDS
CONS:
1) All the products I have searched are more expensive on your platform than on Amazon. Why should I expect someone to buy from my humble store when they can go to Amazon (free shipping, easy return, better price)? Useless app.
2) Return is handled by the supplier. It means that I may have a lot of headaches without support.
Hi there,
Thank you for sharing your feedback. We’re glad to hear that you found Syncee easy to use compared to other platforms.
Regarding your concerns, Syncee focuses on providing unique and high-quality products sourced from local suppliers across the US, Canada, Europe, the UK, Australia, and worldwide. These products are carefully selected to offer something different from what you might find on platforms like Amazon. We believe in the value of supporting local businesses and offering products with great quality and customer service.
If you have specific product inquiries, please don’t hesitate to contact our support team at support@syncee.com. We're here to help!
As for returns, they are indeed handled directly between the supplier and retailer, which streamlines the process. However, our support team is always here to help you, and the supplier is also available to assist you even through Syncee messenger.
We appreciate your feedback and are here to assist you anytime.
I've really enjoyed using Syncee. They have so many products and preapproved vendors to select from.
Hi there,
Thank you so much for your review. We are happy you love the selection of products and suppliers on our platform. Thank you for choosing Syncee!
super
Hi there,
Thank you for your review. It's amazing to see you love Syncee! Thank you for being a member of our community!
Pros: the product selection is good for my needs. The program is easy to use, and syncing is pretty simple.
Cons: customer service is not as fast as it was when I started a few months ago and the app has not been working well, specifically the marketplace.
Hi there,
Thank you for your feedback! We’re pleased to hear that our product selection and ease of use meet your needs. Our goal is always to provide prompt and effective customer service, and we apologize if you’ve experienced any delays.
If you have any questions about our app, please feel free to reach out to us via in-app chat or email. We would be more than happy to help.
Love the app
Hi there,
Thank you for your review. We are happy you love what Syncee offers. Thank you for choosing our solutions.
this is a great app. you can drop ship direct from brand names
Hi there,
Thank you for your feedback! We're thrilled to hear you find our app great and appreciate the ability to dropship directly from brand names. Happy selling!