Syncee Collective Dropshipping
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (1.821)
Refinar
-
Por avaliação
Syncee provided horrible customer service. It's a small team if you look at their website. When I had my issue, I kept asking them to escalate. Basically, they passed me off to their friend 2 times (Sarah -> Peter -> Richard). When I asked to speak with the CEO AKOS Gulyas, they told me no. I reached out to Akos directly on Linkedin; no response. If you are selling baby or pet toys, or women's sports bras, maybe this company will work for you. I am creating a website using a niche market. The company advertised that they have distributors/ dropshippers that sell my products. I paid for a year in advance to take advantage of the discounted pricing, as I was looking forward to a long-term relationship with this company. As I started to build my website, and reach out to the various vendors, I discovered that the vendors are no longer in business or do not reply to my emails (bait and switch). I asked Syncee for a refund of the subscription as I was unable to get a vendor to work with. They said the policy is NO REFUNDS but they would look into my situation. Syncee blamed me for paying in advance and said that I should have canceled within the 14 day cancellation period. This is something that I discovered after building my website. So basically the company is promoting that they have vendors to sell your niche product, but the vendors are no longer in business. This is false advertising and a scam. Unfortunately, the company is NOT based in the US but based in Hungary so you can't pursue any legal action. They have good reviews (might be legit or a bot) but them refusing to refund me $288 because they don't properly vet their vendors is sad. Horrible experience and I would not use this company if you are selling a niche. They don't care that they are stealing your money. This should have been a no-brainer to refund me my money. Looking at other negative reviews, many of them are very similar to my situation. Sad experience for a new business owner.
Hi there,
We’re sorry to hear about your experience, nevertheless please let us clarify a few points.
1. We offer a free plan where you can explore the platform, as well as a 14-day trial on our monthly plans to help you decide if Syncee is right for you. The yearly subscription comes with a significant discount but doesn’t include a trial, which is clearly stated upfront.
2. Our support team followed the proper escalation process, and your case was evaluated by a dedicated finance team. It wasn’t a matter of passing your issue between friends.
3. Since you subscribed and accepted our policies, your request for a refund was rejected. This decision was made because you actively used the app, and the products are still available in your store.
4. Our suppliers are vetted and monitored regularly, but we can’t control their communication. However, when issues are reported, we investigate and take necessary actions.
In case of any further questions, please reach out to our support team via chat or email.
I had a very disappointing experience with this service. After signing up for the trial version to evaluate the app, I decided it wasn't for me and canceled the subscription promptly. However, they still attempted to charge me an annual subscription fee.
Despite their claim that there was no trial period and I had to pay for the subscription, I had already canceled. I contacted customer support multiple times, but each time, my issue was passed to the billing department with no proper resolution. To make matters worse, they repeatedly tried to charge me £231 through the Shopify store.
The customer service has been extremely unhelpful and frustrating. I do not recommend this service due to their poor handling of billing issues and lack of effective customer support
Hi there,
We appreciate you taking the time to share your feedback. We understand your frustration. As our support team already shared, we want to clarify that our refund policy was clearly outlined before your subscription, stating that there’s no free trial or refund for annual plans. A 14-day free trial is only available for monthly subscriptions which information is also accessible within our application.
We apologize for any confusion or inconvenience. If you have any further questions, please do not hesitate to contact our friendly support team directly for personalized assistance.
tl/dr: 100% DO *NOT* RECOMMEND
The Syncee website catalog is slow and often unresponsive, and the search function is.... well, dysfunctional. With regard to my situation (searching for vendors who ship from the US to my US customers), a majority of the wholesale vendors I found charge completely unreasonable shipping fees, and many sell the same products on their own consumer-facing websites at better prices for product and shipping. I could go on and on, but save yourself some heartache and 6 hours by looking for a legitimate drop shipping partner.
We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to provide a seamless selling experience for all our customers.
We saw that you only used our app less than 1 hour, but sure we understand that it may take some time to familiarize yourself with Syncee's features and functionality.
We've recently implemented significant performance updates to our catalog and search functions to address your concerns, it's important to note that the platform's effectiveness can be greatly enhanced with continued use.
Regarding shipping fees and product pricing, please note that Syncee works with a diverse range of suppliers, each with their own pricing and shipping policies. We encourage users to explore and compare different suppliers to find the best fit for their business. While some suppliers offer competitive rates, shipping costs can vary based on factors like product weight, size, and distance.
We also strive to offer a broad product selection. We hope to have the opportunity to improve your perception of Syncee and look forward to serving you better in the future.
We encourage you to give Syncee another chance and explore its features more thoroughly. Please also note, our support is free, so you can chat with our support team and they can suggest supplier or help you about our features too.
Some of the suppliers listed for dropshipping don't dropship. Pet supplies suppliers to ship in Canada are either too expensive, long lead times, high shipping cost, or poor quality.
Hi there,
We are sorry to read your review. Please contact our support team so we can investigate it further for you, and help you find suitable suppliers, or take those up with the business development team that you saw do not dropship to your location. We have plenty of pet suppliers and would like to check what you experienced more thoroughly. Our support team would be more than happy to help you.
Terrible service. Predatory refund policy. Bad customer service. Bad product.
Hi there,
We're sorry to hear about your experience. It seems there was a misunderstanding with the trial and refund on another platform, not with your Shopify store. If you have any further questions, please contact our customer support via in-app chat or email.
Well as promised to advise you after I have tried the product. Definitely not happy with this program and feel that it is a waste of money.
Lots of hidden fees and other subscriptions and not enough vendors for what my store needs. The vendors I considered like for Men's products/clothes only carry maybe 1 or 2 of the items and not even multiple sizes, very, very limited.
I paid the subscription in full so that I would capture the discount offered. I really had high hopes that Syncee offered exactly what I wanted in my store. But after much vetting of their suppliers, the only companies offering what I want, charge additional subscription fees.
I asked for a refund even though I know it is non refundable, because as stated, in the beginning, the program looked amazing, but then as I dug in further, it is not.
Hi there,
We’re sorry to hear that our app didn’t meet your expectations. We also regret that our supplier selection did not meet your store's needs.
We strive to provide a comprehensive platform and will take your feedback into account for future improvements. Please know that the selection of suppliers is growing daily, so stay tuned for more upcoming brands in your niche. In case of any questions, do not hesitate to reach out to our support team via in-app chat or email. We are here for you.
Minussterne kann man leider nicht vergeben. Die App ist nicht in der Lage, Produkte als Entwurf zu importieren. Syncee behauptet ferner, sie würde ihre angebundenen Lieferanten überprüfen. Der Witz war gut. Bereits bei den ersten beiden deutschen Lieferanten ist weder das Impressum vollständig noch sind diese Firmen an ihren gemeldeten Adressen in irgendeiner Art und Weise bekannt, somit Scamfirmen, Briefkastenfirmen wie auch immer. Dafür dann Geld zu nehmen, für eine App die weder unsere Anforderungen erfüllt noch für uns interessante und vor allem seriöse Lieferanten beinhält ist einfach nur frech. Jeder kann Syncee gerne verwenden, für uns ist es sicher keine Option. Was sie sagen und was sie tun, sind zwei paar Stiefel und das hat unser Test mit der App gezeigt. Das erspare ich uns und vor allem unseren Kunden...
Halo,
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass unsere App nicht Ihren Erwartungen entsprochen hat. Wir verstehen, dass es frustrierend sein kann, wenn die App nicht alle spezifischen Anforderungen erfüllt, wie z.B. das Importieren von Produkten als Entwurf. Leider unterstützen wir derzeit nur das Importieren von Produkten als unveröffentlicht oder veröffentlicht, aber nicht als Entwurf.
Bezüglich der Lieferanten möchten wir betonen, dass wir kontinuierlich daran arbeiten, die Qualität und Vertrauenswürdigkeit unserer Partner zu gewährleisten. Wir haben Ihr Anliegen ernst genommen und sind gerne bereit, alternative Lieferanten vorzuschlagen, die besser zu Ihren Anforderungen passen. Wir hoffen, dass Sie sich diese Optionen anschauen werden.
Wir schätzen Ihr Feedback und bedauern, dass unsere App für Ihre Bedürfnisse nicht die richtige Lösung war. Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung.
They charged me despite not using the application and they never sent a reminder for an upcoming bill as every other reputable supplier does! When I contacted them they said they will not refund me despite it is evident I am not using the app! This says a lot about their values and strategy!
Hi there,
We are sorry to read your review. Please note that our application has a free plan which can be used to browse our Marketplace and prepare catalogs in order to have them ready before subscribing.
When a store installs Syncee, the store gets this Starter plan as the default plan which is totally free and has no time limitation.
The store owner can decide to subscribe at any time if they want to upload and manage products.
You were using Syncee's free trial that allows you access to our subscription plan that adds the possibility to upload products from Syncee to the store and manage them until the subscription is cancelled.
Syncee uploaded products from our system and managed these products properly until when our app was uninstalled.
The uninstall process stopped the recurring app charge and in the next billing period this store will not be charged for the subscription, but for this period the charge was accepted when subscribing.
Please note that upon subscribing, the Refund and Cancellation policy is accepted, where it is clearly stated that after the free trial or from our annual plans, we do not offer refunds.
The chosen plan can be used to its full functionalities until the end of the subscribed billing period.
Our app has free support, we can be reached in our in-app chat or via email if there are any questions or any help is needed to manage products on your store with our app.
I do not like Syncee at all. I have been trying to navigate my way around the site for three days. I am not getting anywhere. I am going to cancel. Also I think it is so unfair that I paid for a years subscription on Saturday and found that the site is not actually user friendly, enquired on Sunday about cancellation and was told I could cancel anytime but as i paid for a year I would not be refunded.I have lost over NZ$200 . A lot of money to give away!!
very poor on products. i was expecting more and better trending beauty products.
Hi there,
Thank you for your review. We are happy you enjoy using our platform. Thank you for being a member of our community!