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very streamlined auto order and payment process
Hi there,
Thank you for your review. It is amazing to see you love the solutions we offer. Thank you for being here with us.
Den beste dropshipping platformen
Hei!
Tusen takk for den fantastiske tilbakemeldingen! Vi er veldig glade for at du synes vi er den beste dropshipping-plattformen. Vi setter stor pris på at du valgte oss!
Syncee provided horrible customer service. It's a small team if you look at their website. When I had my issue, I kept asking them to escalate. Basically, they passed me off to their friend 2 times (Sarah -> Peter -> Richard). When I asked to speak with the CEO AKOS Gulyas, they told me no. I reached out to Akos directly on Linkedin; no response. If you are selling baby or pet toys, or women's sports bras, maybe this company will work for you. I am creating a website using a niche market. The company advertised that they have distributors/ dropshippers that sell my products. I paid for a year in advance to take advantage of the discounted pricing, as I was looking forward to a long-term relationship with this company. As I started to build my website, and reach out to the various vendors, I discovered that the vendors are no longer in business or do not reply to my emails (bait and switch). I asked Syncee for a refund of the subscription as I was unable to get a vendor to work with. They said the policy is NO REFUNDS but they would look into my situation. Syncee blamed me for paying in advance and said that I should have canceled within the 14 day cancellation period. This is something that I discovered after building my website. So basically the company is promoting that they have vendors to sell your niche product, but the vendors are no longer in business. This is false advertising and a scam. Unfortunately, the company is NOT based in the US but based in Hungary so you can't pursue any legal action. They have good reviews (might be legit or a bot) but them refusing to refund me $288 because they don't properly vet their vendors is sad. Horrible experience and I would not use this company if you are selling a niche. They don't care that they are stealing your money. This should have been a no-brainer to refund me my money. Looking at other negative reviews, many of them are very similar to my situation. Sad experience for a new business owner.
Hi there,
We’re sorry to hear about your experience, nevertheless please let us clarify a few points.
1. We offer a free plan where you can explore the platform, as well as a 14-day trial on our monthly plans to help you decide if Syncee is right for you. The yearly subscription comes with a significant discount but doesn’t include a trial, which is clearly stated upfront.
2. Our support team followed the proper escalation process, and your case was evaluated by a dedicated finance team. It wasn’t a matter of passing your issue between friends.
3. Since you subscribed and accepted our policies, your request for a refund was rejected. This decision was made because you actively used the app, and the products are still available in your store.
4. Our suppliers are vetted and monitored regularly, but we can’t control their communication. However, when issues are reported, we investigate and take necessary actions.
In case of any further questions, please reach out to our support team via chat or email.
Amazing app, with amazing relationships with suppliers. Do wish, there was some sort of warning when suppliers are pulling their products from the site and recommendations to which suppliers might carry similar products . This would help when a retailer is carrying a vendors product and building internal core audience to avoid instances in which, the suppliers products are not available. However we do enjoy using Syncee Collective and all it boasts. 10/10.
Hi there,
Thank you for your wonderful feedback! We’re thrilled to hear you enjoy using Syncee. Your suggestions are valuable, and we appreciate your support. Thank you for choosing our solutions.
Really good product selection. The App is very easy to use and provides high level of automation for pricing and other updates.
Hi there,
Thank you for your review! We're thrilled to hear you appreciate our product selection and find the app easy to use with high automation for pricing and updates. Happy selling!
Thank you Sara for your assistance tonight. My problem, even though to me seemed like a basic, amateur query, was handled with professionalism and my problem was resolved promptly. A huge relief, so thank you!!!
Hi there,
Thank you for your kind words! We're thrilled to hear that Sara assisted you so professionally and resolved your issue promptly. Your relief means a lot to us, and we appreciate your feedback!
Pros: the product selection is good for my needs. The program is easy to use, and syncing is pretty simple.
Cons: customer service is not as fast as it was when I started a few months ago and the app has not been working well, specifically the marketplace.
Hi there,
Thank you for your feedback! We’re pleased to hear that our product selection and ease of use meet your needs. Our goal is always to provide prompt and effective customer service, and we apologize if you’ve experienced any delays.
If you have any questions about our app, please feel free to reach out to us via in-app chat or email. We would be more than happy to help.
Bedienerfreundlich, Super Support und Zuverlässig
Halo!
Vielen Dank für die tolle Bewertung! Es freut uns sehr, dass du mit der Benutzerfreundlichkeit, dem Support und der Zuverlässigkeit zufrieden bist. Dein Feedback motiviert uns, weiterhin unser Bestes zu geben.
Recomiendo esta aplicación
¡Hola!
Muchas gracias por tu recomendación. ¡Nos alegra saber que te gusta la aplicación!
It's a great app :) tons of stuff. But check what you want to add to your store first :)
Hi there,
Thank you for your review! We're glad to hear that you love the selection of products on our platform. It's always a good idea to carefully choose what you add to your store. If you have any questions or need guidance, feel free to reach out to us.