Syncee Collective Dropshipping

Thank you for your kind words. It's our pleasure to see you find out service excellent. In case of any questions, please feel free to reach out to us anytime. We are here for you! Thank you for being a member of our community.

Thank you for your review. We have hundreds of suppliers listed on Syncee Marketplace and you have the opportunity to pick any companies from the directory you want to work with. Based on your message to our colleagues we checked which supplier's products you mentioned. Please note, in our system you can write a review from the listed suppliers which we take seriously. Feel free to write feedback about companies there.

Hallo!
Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie mit den Lösungen von Syncee zufrieden sind. Vielen Dank, dass Sie ein Mitglied unserer Gemeinschaft sind!

Thank you so much for your kind review, you are amazing! We are here to help you anytime when you have a question. Thank you for being a member of our big and friendly community!

Thank you for the kind words. Syncee is for the users' needs and wants, and we strive for the best user-friendly environment. :)

Thank you for your review! We are always here to help as quick as possible :) In case of any questions, do not hesitate to contact us anytime!

Hi there,
We are deeply sorry to read your review. Please let us summarize this case for you as our customer support has also done so in the correspondence you had. It appears that there might have been some confusion regarding the timing of your free trial period and subsequent subscription charges. Unfortunately, you tried to cancel your free trial late and this is why Shopify has charged you. You have used your subscription to upload products to your store during the billing cycle you have been charged for. By the time you cancelled your subscription, your trial was already over. And then you deleted the app almost a month after canceling your subscription.

We want to clarify that our support has not confirmed to you that you will not be charged, it was only about the information that you cancelled your subscription successfully. You have used your 14-day free trial fully and as you also mentioned, you have accepted our Terms and Conditions which contains details about the Refund Policy. Once again, we are deeply sorry about any inconvenience you may have experienced. Should you have any further questions, please do not hesitate to reach out to us.

Thank you for choosing Syncee and for your review as well. Please contact our support team anytime you have a question or get stuck somewhere. You can contact us via our in-app chat, email, and you can also book a free live demo with us! :)