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very easy to use
Hi there,
Thank you for your review. We are happy to see you find Syncee easy to use. We wish you all the best with your business.
super passt alles
Hallo,
Vielen Dank für Ihre Bewertung. Wir sind froh, dass Sie Syncee lieben! Danke, dass Sie sich für unsere Lösungen entschieden haben!
Exceptional Customer Service. The Team will guide you in explaining how the platform can help you.
Hi there,
Thank you for the 5-star review! We're thrilled to hear you found our customer service exceptional. Our team is here to assist and guide you in making the most of our platform. We appreciate your support!
They charged me despite not using the application and they never sent a reminder for an upcoming bill as every other reputable supplier does! When I contacted them they said they will not refund me despite it is evident I am not using the app! This says a lot about their values and strategy!
Hi there,
We are sorry to read your review. Please note that our application has a free plan which can be used to browse our Marketplace and prepare catalogs in order to have them ready before subscribing.
When a store installs Syncee, the store gets this Starter plan as the default plan which is totally free and has no time limitation.
The store owner can decide to subscribe at any time if they want to upload and manage products.
You were using Syncee's free trial that allows you access to our subscription plan that adds the possibility to upload products from Syncee to the store and manage them until the subscription is cancelled.
Syncee uploaded products from our system and managed these products properly until when our app was uninstalled.
The uninstall process stopped the recurring app charge and in the next billing period this store will not be charged for the subscription, but for this period the charge was accepted when subscribing.
Please note that upon subscribing, the Refund and Cancellation policy is accepted, where it is clearly stated that after the free trial or from our annual plans, we do not offer refunds.
The chosen plan can be used to its full functionalities until the end of the subscribed billing period.
Our app has free support, we can be reached in our in-app chat or via email if there are any questions or any help is needed to manage products on your store with our app.
So far I am happy with the app. Customer Service has been great. I only carry eco friendly products on my site and have been pleased the with selection.
Hi there,
Thank you so much for your review. We are happy you are satisfied with the range of eco-friendly products available on Syncee. We are proud offering these high-quality goods on our platform both retailers and customers love :)
it has been good so far looking forward to having fun starting up my store
Hi there,
Thank you for your positive feedback! We're excited to be part of your journey in starting up your store. If there's anything specific you need assistance with or any features you'd like to explore, feel free to reach out. We're here to help you succeed!
I have been with Syncee since I had my store with another host. Their support team has always taken care of me when I have needed their support.
Hi there,
Thank you so much for your review. We are so happy that you are a member of our community! Anytime you need help, please know that we are here for you! :)
STAY AWAY!
I've read tons of very bad reviews about their app charging the subscription fee even if the plan was downgraded to the free plan and I still went ahead and installed it and I DEEPLY regret it. They indeed charged us even after we had CONFIRMATION from their support that we downgraded and we won't be charged.
After emailing them (because there's no way of getting any reply regarding refunds from the chat support.....) their SUCCESS manager told us they can't refund us and invoked their terms&conditions.
I am sorry to leave such a bad review, but what they're doing is not ok.
Hi there,
We are deeply sorry to read your review. Please let us summarize this case for you as our customer support has also done so in the correspondence you had. It appears that there might have been some confusion regarding the timing of your free trial period and subsequent subscription charges. Unfortunately, you tried to cancel your free trial late and this is why Shopify has charged you. You have used your subscription to upload products to your store during the billing cycle you have been charged for. By the time you cancelled your subscription, your trial was already over. And then you deleted the app almost a month after canceling your subscription.
We want to clarify that our support has not confirmed to you that you will not be charged, it was only about the information that you cancelled your subscription successfully. You have used your 14-day free trial fully and as you also mentioned, you have accepted our Terms and Conditions which contains details about the Refund Policy. Once again, we are deeply sorry about any inconvenience you may have experienced. Should you have any further questions, please do not hesitate to reach out to us.
molto fornito e veloce con un supporto clienti excelent
Grazie mille per la tua recensione! Siamo felici di sapere che hai trovato il nostro servizio molto fornito e veloce, con un supporto clienti eccellente. Apprezziamo il tuo feedback positivo e speriamo di continuare a soddisfare le tue aspettative in futuro.
Lots of unique products, lots of suppliers. Sorting the products into a catalog makes pricing easier.
Hi there,
Thank you for your review. We're glad to hear you're enjoying the variety of unique products and suppliers on Syncee! Thank you for being here with us!