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It’s my first time to use this apps, it’s a surprised . Roland is very helpful. Help me to solve my problem . A very nice staff. Teach me how to import the product which is the most difficult step. Originally I import by myself, but turn out all product are out of stock. He explained to me that I can use their template . Or he help me to import the catalogue.
Thanks a lot
Magnificent...! Great application. I just started to use it and it defenetly conviced me. You did a great job guys with this amazing tool, thank you !!!
Thank you so much for your kind feedback about our service. It means so much for our team. If you need any help using our application, feel free to contact us. We are always ready to be there for our clients.
Good app, just a bit difficult to find those nice and premium products that does not ship from China...
Thank you for your review. Currently, we have 790 suppliers in our system and only 9 suppliers are located and ship from China. Other suppliers are mainly from the USA, Canada, United Kingdom, Europe, and Australia. Please contact our support team and we will help you find suitable suppliers for your business :)
ok devo ancora testarla ma istallazione facile e intuitiva mi aspetto buone cose da questa app speriamo che sia cosi
Thank you for your review! We hope you will enjoy using Syncee in the long run as well! If you need any help, please feel free to contact us :)
I WOULD NOT RECOMMEND SYNCEE. Don’t make the same mistakes I did. Though the app started out well with only a few issues the first month where there were items uploaded with no pictures or items discontinued for months, according to the supplier when i contacted them, yet they still uploaded them to my website and I had to delete them. I ended up having to cancel due to repeated issues regarding the inventory updates. I had to cancel 4 orders in less than a month directly related to the app not updating the inventory for my suppliers and showing hundreds in stock when in fact there was none. The support team said it was the supplier and the supplier said it was Syncee. Needless to say when I had to cancel 2 orders in 24 hrs for the same issue, I cancelled my subscription 2.5 wks early and deleted the app, cutting my losses for the rest of that month paid. Now, 5 days before that month ended they charged me another $129.00 for yet another month even though I had cancelled over 2 wks early. Now i am having to go back and forth with them to get the money refunded. After just over a week they still have not. UPDATE - The people at Syncee are not willing to refund any portion of the month paid stating that the issues were with the supplier and not them. Issues that if they knew they had they should have fixed before uploading to any of our websites. These errors cost me 4 sales totally almost $1000.00 but apparently its my problem and not theirs. I guess as long as they keep the $129.00 they could care less how much I lost. Though the app seemed like a great thing to have and worth the money at first, if you start having issues, even if it cost you sales, don't expect them to let go of any portion of the sales they made from you as a customer. I found its easier to do it myself and wish I had to start with and not made the mistake of trying to use a service like this. Besides, I found one of the auto feeds from the supplier was only $30/month and the other was free since it was only an Excel file manually uploaded…..so I basically just gave them $100 every month for what cost them $30.00 to do. At least now that I am doing it myself I know the information and inventory amounts are correct and it only take 5 mins of my time daily. I have found many, many people have left reviews with the same exact issues. I wish I had read them. Live and learn. Though I went through the Shopify Support for emails between myself and Syncee. It didn't stop Syncee from continuing to send me emails outside of the support, asking me to reinstall the app and give them a 5 star rating. I don't understand how they can be more concerned with their ratings and keeping the money than customer satisfaction which we all knows can go a long ways.
We are sorry to hear that you have experienced such issues and as you have already noticed, we did everything on our end to solve them for you.
As we have already discussed, the issue was that the data source our application was working from has been changed from time-to-time. This could happen with any other application that is for managing the products and their updates and it is out of our hands.
We have reached out to the supplier whom you had these issues with and ensured that no such thing happens again. In their reply on 25 May 2021 they ensured us that from that day they will not modify that particular part on the datafeed file that caused the issue.
Our application is working as intended and we are here to help you with anything you need.
Our users take top priority and we would be love to see you back among them. Let us know if you find it in your heart to work with us again.
Amazing App makes life much easier, and guys from help center are professionals and kind.
I'm very impressed with Syncee, Very helpful guys .. thanks
I have been impressed by the very high capacity of work and professionalism that the Sincee team has shown me. They are always there, with a smile, for all of us who have an online store in Shopify and we are dedicated to Dropshipping, making our lives easier. I recommend this application above all others. Thanks Syncee team (Especially to Barna)
Hi
I am a first time client, and I enjoyed the fuser friendly setup to load my products directly from my suppliers.
The setup is quick and easy to use.
Thank you for your review. It's awesome to see you could set up everything quickly and seamlessly. We are also happy to see you are managing your products effortlessly! :) In case of any questions, we'll be always here for you!
Perfect support that differs a lot from others.