Syncee Collective Dropshipping
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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I would rate this app 4 out of 5 stars.
My experience with Syncee Collective Dropshipping has been quite positive. The platform offers a user-friendly interface that makes it easy to navigate through the various features. Setting up my store was straightforward, and I appreciated the extensive range of products available for dropshipping. The integration with my existing e-commerce site was seamless, and I found the syncing process to be efficient.
One of the standout features is the ability to filter products based on various criteria, which helps in curating a tailored inventory that aligns with my brand. The customer service team has also been responsive and helpful whenever I've had questions or needed assistance.
However, there are a few areas for improvement. I would love to see more in-depth analytics tools to track sales performance directly within the app. Additionally, expanding the product range in certain niches would be beneficial.
Overall, I highly recommend Syncee for anyone looking to start or enhance their dropshipping business. It has significantly streamlined my operations, and I look forward to seeing how it continues to evolve.
Hi there,
Thank you for your review! We're glad you're enjoying Syncee. Thank you for choosing our solutions.
Pros: the product selection is good for my needs. The program is easy to use, and syncing is pretty simple.
Cons: customer service is not as fast as it was when I started a few months ago and the app has not been working well, specifically the marketplace.
Hi there,
Thank you for your feedback! We’re pleased to hear that our product selection and ease of use meet your needs. Our goal is always to provide prompt and effective customer service, and we apologize if you’ve experienced any delays.
If you have any questions about our app, please feel free to reach out to us via in-app chat or email. We would be more than happy to help.
I've been using Syncee for a week, and I'm convinced! Setting up products was smooth, and the catalog has great variety. The app is easy to navigate, and so far, everything has worked seamlessly.
Hi there,
Thank you for your review. We're thrilled to hear that you're enjoying your experience with Syncee! It's fantastic to know that the setup process was smooth and you're impressed with the products available on Syncee.
I had a very disappointing experience with this service. After signing up for the trial version to evaluate the app, I decided it wasn't for me and canceled the subscription promptly. However, they still attempted to charge me an annual subscription fee.
Despite their claim that there was no trial period and I had to pay for the subscription, I had already canceled. I contacted customer support multiple times, but each time, my issue was passed to the billing department with no proper resolution. To make matters worse, they repeatedly tried to charge me £231 through the Shopify store.
The customer service has been extremely unhelpful and frustrating. I do not recommend this service due to their poor handling of billing issues and lack of effective customer support
Hi there,
We appreciate you taking the time to share your feedback. We understand your frustration. As our support team already shared, we want to clarify that our refund policy was clearly outlined before your subscription, stating that there’s no free trial or refund for annual plans. A 14-day free trial is only available for monthly subscriptions which information is also accessible within our application.
We apologize for any confusion or inconvenience. If you have any further questions, please do not hesitate to contact our friendly support team directly for personalized assistance.
Awesome collection
Hi there,
Thank you for your review. It's great to see you love the range of products and suppliers available on Syncee. Thank you for joining our community!
Every order had to be canceled or refunded. Sucks to spend lots money on ads and platforms like these fumble. Questions are met with "Please contact the supplier directly."
Hi there,
Thank you for sharing your experience with us. We apologize for any inconvenience. As a technical solution, Syncee is a bridge between retailers and suppliers, and we recommend direct communication with your supplier as trading happens between you and your partner. We understand your frustration and appreciate your feedback as we strive to improve our service. In case of any questions, please feel free to reach out to our support team. We are here for you.
I find this to be an excellent dropshipping app. It not only facilitates direct communication with product suppliers but also boasts a wide range of suppliers who manufacture their own products. The support team is highly responsive and readily available to assist with any concerns or questions that may arise.
Hi there,
Thank you for your wonderful review! We're delighted to hear that you find our dropshipping app excellent and appreciate the direct communication with suppliers. It's great to know our wide range of suppliers and responsive support team have been beneficial to you. We're always here to help with any questions!
PROS:
This was the easiest app for finding your niche. I have compared with: SaleHoo, Modalyst, Spocket, AutoDS
CONS:
1) All the products I have searched are more expensive on your platform than on Amazon. Why should I expect someone to buy from my humble store when they can go to Amazon (free shipping, easy return, better price)? Useless app.
2) Return is handled by the supplier. It means that I may have a lot of headaches without support.
Hi there,
Thank you for sharing your feedback. We’re glad to hear that you found Syncee easy to use compared to other platforms.
Regarding your concerns, Syncee focuses on providing unique and high-quality products sourced from local suppliers across the US, Canada, Europe, the UK, Australia, and worldwide. These products are carefully selected to offer something different from what you might find on platforms like Amazon. We believe in the value of supporting local businesses and offering products with great quality and customer service.
If you have specific product inquiries, please don’t hesitate to contact our support team at support@syncee.com. We're here to help!
As for returns, they are indeed handled directly between the supplier and retailer, which streamlines the process. However, our support team is always here to help you, and the supplier is also available to assist you even through Syncee messenger.
We appreciate your feedback and are here to assist you anytime.
So expensive then I tried to cancel it couple weeks ago , I still got charge $99.00 . Hard to contact their customer service and the email is wrong . Stay away from this app.
Hi there,
We are sorry to hear about your experience. Please double-check that you reached out to us at the correct email address, support@syncee.co, as we could not find any in-app chat or email messages from you. Our customer support team prides itself on responding to all inquiries promptly.
It appears that by the time you canceled your subscription and deleted our app, the trial period had already ended, and you had used the app to upload and manage products. Please feel free to contact us via the email address above so we can further assist you with your questions.
Great selection of products. Love that I can choose suppliers that ship from within Canada to have quick shipping options for my customers. Platform is easy to use, and the full Shopify integration means I can do all my configuration from a single page instead of using multiple websites.
Hi there,
Thank you for your kind words! We're happy to hear that you love the product selection and the convenience of Canadian shipping options. It's great to know that our Shopify integration is making your process easier. If you need any further assistance, feel free to reach out!