Syncee Premium AI Dropshipping
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We had a very disappointing experience with Syncee.
We encountered multiple technical issues, including order search problems, fulfillment complications, and Shopify integration inconsistencies. More concerning, however, were product authenticity and IP-related issues involving items sourced through their platform. As a retailer, IP compliance is extremely important to us, and having trademark-related issues or potential related complaints for their supplier-sourced products is unacceptable.
We reported these concerns several times and requested support, cancellation of our subscription, and a refund due to the lack of usable value from the app. Unfortunately, despite multiple emails and follow-ups, no refund was initiated and the matter was not properly resolved.
We rely on transparency, supplier verification, and reliable system performance. Based on our experience, Syncee did not meet these expectations, and the lack of resolution ultimately harmed our business operations.
We hope the company improves its supplier vetting process, IP compliance oversight, app technical abilities & Shopify integration, and customer support responsiveness moving forward.
Hi there,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
First, we would like to clarify that Syncee is a paid subscription-based platform, not a free service, and your account actively used the app during the subscription period. However, our team have already issued a refund previously which might take a few business days as it depends on Shopify's processing.
Regarding your concerns: Syncee operates as a B2B marketplace platform that connects retailers with independent suppliers. We require our suppliers to comply with our policies and applicable laws and they go through a deep vetting process before they could go live on our platform. However, retailers are responsible for selecting products and ensuring they meet their own business and compliance requirements.
As for the technical issues mentioned, thousands of merchants use our integration successfully every day. However, we understand that technical challenges can occur depending on store configuration and workflows, and our support team is always available to assist with troubleshooting.
We are constantly improving our platform, supplier standards, and support processes based on user feedback. We regret that we could not fully meet your expectations this time.
If you would like to discuss your experience further, please feel free to reach out to us directly via support@syncee.com. We are here for you.
Using Syncee for 3 months - Support is inadequate and app is malfunctioning
For the past 2 weeks, despite correct settings (import lists set to inactive), the app continues uploading products with 0-stock variants to my store. This results in 2+ hours of daily manual cleanup work.
The scale of the problem:
26 products with 119 zero-stock variants keep re-importing
Manually deleted 7+ times - they reappear every time
Import lists confirmed inactive - app ignores the setting
Support response: Two weeks of the same copy-paste message: "Can you test? We'll have tech look into it." No investigation, no timeline, no resolution, no follow-up.
Business impact:
28+ hours wasted on manual deletions (2 hours/day × 14 days)
Polluted inventory data
Cannot trust the app's basic functionality
Half my store runs on Syncee - cannot uninstall despite app failure
This is not a minor bug - it's a core feature (import controls) completely failing. The lack of urgency from support makes it worse. I've provided screenshots, detailed reports, and clear reproduction steps. Still no fix, no ETA, just generic responses.
Would not recommend until they fix basic import controls and improve support responsiveness.
Hi there,
We are sorry to read your review and understand how frustrating this situation might have been.
While issues can occasionally occur with technical platforms, we addressed and fixed them on the same day you reported it. Our support team has also been responding to you in a timely manner with no delays.
Please feel free to message our support team via in-app chat or at support@syncee.com if you have any further questions. We are here and always open to help.
All i have to say is that i build two online store sourcing with syncee, one of them had 250 products (let you imagine the hard work that was put in) and when i was ready to start selling the supplier cut off syncee! today i have two online store one with zero product and second about to go down! 6 months of very hard work thrown away and for that i can no longer trust syncee!
Hi there,
We are sorry to hear about your experience. We would like to respectfully clarify that suppliers operate independently, and the decision to stop selling or to leave the platform is made entirely by them. While Syncee provides the platform for these connections, we do not have control over the independent business decisions of the suppliers. We understand the frustration this causes, and we would be happy to help you find alternative suppliers with similar products to restore your products. If you have any questions, please feel free to reach out to us via our in-app chat or at support@syncee.com so we can assist you directly.
The positive reviews have to be fake. No way they have a 4.3 rating!!! Don't use them; you will be pulling your hair out on every order. 60% of orders don't get fulfilled even after I have paid. They are out of stock or the order just goes to a void. Then you cannot get a refund for the order, so you have to file chargebacks for all of them. The support is overseas or AI and is useless. You cannot build a business around Syncee; it would be impossible to scale to any size. The concept is great; the execution is about as bad as it can get. Read the other bad reviews, those are the real reviews!!! Not faked.
Hi there,
We are sorry to read about your experience.
Our management team has emailed you and personally reviewed your case.
Syncee has been operating for over 10 years, supports thousands of retailers and suppliers worldwide, and we take feedbacks like this seriously. Our positive reviews reflect real user experiences across many different business models. At the same time, we know that when issues occur, especially around order fulfillment, it can be frustrating.
As mentioned by our management team, your case is currently under review. We are investigating the reported orders. We are committed to handling your case carefully and finding the right resolution. Thank you for your patience. If you have any further questions, please feel free to reach out to us via in-app chat or email at support@syncee.com.
If I could give no stars at all, I would! This company is so unprofessional and greedy. Please, please stay away from it if you don't want to be charged for not using them ! I installed the app and have never used it, and then I unsubscribed and uninstalled the app, and yet I have been charged for another month, and I am still chasing them for the refund, which they are refusing! STAY AWAY FROM THEM AS FAR AS YOU CAN! Contacted Shopify customer care support and they were uselss as well! Definetelly moving away from SHopify to another platform ! No more wasting time here!
Hi there,
We are sorry to read your review. We have already reached out to you via email regarding this matter, as we truly want to review your case and assist you properly.
Our team is ready to help and clarify the situation, but we have not received a reply yet. We would like to kindly ask you to respond to our previous email so our colleagues can continue the conversation with you.
We appreciate your time and look forward to your reply.
No reembolsan por algo que no te preguntaron que te cobrarían, además, pésima atención al cliente.
Hola,
Lamentamos leer tu reseña. Tras revisar tu cuenta, vemos que nos contactaste anteriormente con una pregunta y nuestro equipo te respondió. Sin embargo, no recibimos ningún comentario sobre ese mensaje. Además, no vemos ninguna solicitud de reembolso en la correspondencia.
Nuestro equipo se ha puesto en contacto contigo de nuevo y te rogamos que nos respondas. Estamos siempre a tu disposición. Muchas gracias por tu colaboración.
I have an unfulfilled order with MODA Dropship supplier. The goods were paid for and the order was never fulfilled by MODA Dropship for over two months now.
I would really appreciate it if you could follow up with MODA Dropship supplier to give an update about my paid for unfulfilled order.
Looking forward to hearing from you soon in bring solution to this issue as it has completely ruined my experience in using the services.
Thank you
Hi there,
We are sorry to hear about your experience. Please note that our team has already contacted the supplier to draw their attention to the unfulfilled order. While we are doing our best to assist you, the fulfillment process is managed directly by the supplier, so we also recommend that you continue communicating with them to resolve this as they are responsible for shipping. For a faster resolution and direct support, please feel free to reach out to us through our in-app chat or at support@syncee.com.
They say it's a premium dropshipping service, but it has a lot of inactive suppliers who take payment but don't provide any feedback. Everything takes forever to load, and worst of all, stock levels aren't synchronized. You have to pay an extra €55 to have stock levels synced automatically. A top app for wasting money and time.
Hi there,
We are sorry to hear about your experience. Order fulfillment and supplier communication are handled directly by the supplier, and in your case the fulfillment was still within the stated processing timeframe.
Syncee is a paid service, with plans based on the number of products and available features, and this information is shown when selecting a plan. Automatic stock synchronization is included in paid plans, as it requires continuous system resources.
Syncee works within Shopify’s technical limits regarding speed. Improving platform performance and maintaining reliable suppliers are top priorities for our team.
If you have any questions, please do not hesitate to contact us via in-app chat or at support@syncee.com.
son unos estafadores, me cobran 64,95 euros cada mes aun teniendo el plan gratuito y habiendo desinstalado la app, no se dejen estafar.
Hola,
Lamentamos leer tu reseña. Hemos comprobado que actualmente no hay ninguna suscripción activa asociada a la tienda desde la que escribiste, y tampoco hemos encontrado ningún registro de una suscripción anterior.
Además, no tenemos ningún plan con un precio de 64,95 EUR, por lo que es posible que haya sido otra aplicación la que te haya cobrado ese importe.
Para ayudarnos a aclarar la situación, ponte en contacto con nosotros a través del chat de la aplicación o en support@syncee.com e indícanos a qué tienda te refieres. Estaremos encantados de ayudarte.
Mi experiencia es mala. Hay productos que recién después de importarlos te enteras de que ya hay pocas unidades o no tienen disponibilidad para hacer envios a tu país. A las descripciones les faltan datos como la tabla de tallas para las prendas. También hay falta de sincronización con tu tienda ya que al cambiar la moneda, los precios no se actualizan y para cambiar estos u otros detalles, debes cambiar el plan de pago. Además las promociones son engañosas. Te dan un plan gratuito y si pasas el límite de productos o cambias los productos por las razones antes mencionadas, no te dan posibilidad de volver a la promoción del mes a 1 USD.
Hola,
sentimos mucho que tu experiencia no haya sido la esperada y agradecemos que la compartas. Queremos aclarar que la disponibilidad de stock, los países de envío y los datos del producto que proporciona el proveedor pueden verse antes de importar los productos. En cuanto a los precios, estos se actualizan automáticamente al ejecutar la sincronización, mientras que otros datos requieren una actualización manual. Sobre la promoción de 1 USD, esta es válida hasta un cambio de plan, tal como se indica en la política aceptada al suscribirse, por lo que no es posible reactivarla después.
Si lo deseas, nuestro equipo de soporte puede ayudarte directamente a través del chat dentro de la app.