Syncee ‑ Global Dropshipping , 1,601 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless integration with Shopify for dropshipping. It offers a wide range of products and suppliers, easy product addition and organization, and customizable pricing. The app's automated inventory management system is praised for preventing stockouts and overselling. Merchants also commend the responsive 24/7 customer service and the 14-day free trial.
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STAY AWAY!
I've read tons of very bad reviews about their app charging the subscription fee even if the plan was downgraded to the free plan and I still went ahead and installed it and I DEEPLY regret it. They indeed charged us even after we had CONFIRMATION from their support that we downgraded and we won't be charged.
After emailing them (because there's no way of getting any reply regarding refunds from the chat support.....) their SUCCESS manager told us they can't refund us and invoked their terms&conditions.
I am sorry to leave such a bad review, but what they're doing is not ok.
Hi there,
We are deeply sorry to read your review. Please let us summarize this case for you as our customer support has also done so in the correspondence you had. It appears that there might have been some confusion regarding the timing of your free trial period and subsequent subscription charges. Unfortunately, you tried to cancel your free trial late and this is why Shopify has charged you. You have used your subscription to upload products to your store during the billing cycle you have been charged for. By the time you cancelled your subscription, your trial was already over. And then you deleted the app almost a month after canceling your subscription.
We want to clarify that our support has not confirmed to you that you will not be charged, it was only about the information that you cancelled your subscription successfully. You have used your 14-day free trial fully and as you also mentioned, you have accepted our Terms and Conditions which contains details about the Refund Policy. Once again, we are deeply sorry about any inconvenience you may have experienced. Should you have any further questions, please do not hesitate to reach out to us.
Really eazy to use
Hi there,
Thank you for your review. We are happy to see you find Syncee easy to use. If anytime you have a question about using our application, please do not hesitate to reach out to our customer support team. We are here for you.
I love the app; its so easy and the support is impeccable. I have never had an issue with the app. Real great help; thx again
Thank you so much for your kind words. We are super happy to see you are satisfied with the customer support we provide. We are always here for you! :)
easy following and make it done
Hi there,
Thank you so much for your review. We appreciate your feedback on our service. If anytime a question pops up on Syncee, please do not hesitate to reach out to us. We are here for you.
I have been with Syncee since I had my store with another host. Their support team has always taken care of me when I have needed their support.
Hi there,
Thank you so much for your review. We are so happy that you are a member of our community! Anytime you need help, please know that we are here for you! :)
Awesome customer service. They helped me sync my supplier feed to my store and all works 100%. Awesome App. Awesome Customer service and willing to help.
Hi there,
Thank you so much for your review. We are happy that you enjoy using our solutions. If anytime you have a question about Syncee or you need help, please do not hesitate to reach out to us. We are here for you.
Perfect App, easy to use, lots of products and suppliers . Easy to install. Very easy to navigate. .
Thank you so much for your feedback about our application. In case of any questions about using our app, please feel free to reach out to us anytime. We are always here for you!
Easy to use and integrate, a good range of support and products to choose from. Also an option to connect with suppliers directly
Hi there,
Thank you so much for your review. We are happy you are satisfied with the range of suppliers and products available on our marketplace, and that you love our interface as well. Have a lovely day ahead!
Great Response time for any help you need! Love this app
Hi there,
Thank you so much for your review. It's wonderful to see that you love Syncee and that you are satisfied with our customer service. In case of any questions, please do not hesitate to reach out to us anytime. We are here for you.
New to this and it's self explanatory so it made my work simple. I would recommend this app to everyone
Thank you so much for your feedback on our solutions. We are happy you are satisfied with what Syncee offers. If anytime you have a question, please feel free to reach out to us via in-app chat or email. We are here for you!