Syncee ‑ Global Dropshipping , 1,583 reviews

Worst app Ive ever used. Products disappear of the site, customer service is awful. Do not install this app, biggest waste of hours and money.

I WOULD NOT RECOMMEND SYNCEE. Don’t make the same mistakes I did. Though the app started out well with only a few issues the first month where there were items uploaded with no pictures or items discontinued for months, according to the supplier when i contacted them, yet they still uploaded them to my website and I had to delete them. I ended up having to cancel due to repeated issues regarding the inventory updates. I had to cancel 4 orders in less than a month directly related to the app not updating the inventory for my suppliers and showing hundreds in stock when in fact there was none. The support team said it was the supplier and the supplier said it was Syncee. Needless to say when I had to cancel 2 orders in 24 hrs for the same issue, I cancelled my subscription 2.5 wks early and deleted the app, cutting my losses for the rest of that month paid. Now, 5 days before that month ended they charged me another $129.00 for yet another month even though I had cancelled over 2 wks early. Now i am having to go back and forth with them to get the money refunded. After just over a week they still have not. UPDATE - The people at Syncee are not willing to refund any portion of the month paid stating that the issues were with the supplier and not them. Issues that if they knew they had they should have fixed before uploading to any of our websites. These errors cost me 4 sales totally almost $1000.00 but apparently its my problem and not theirs. I guess as long as they keep the $129.00 they could care less how much I lost. Though the app seemed like a great thing to have and worth the money at first, if you start having issues, even if it cost you sales, don't expect them to let go of any portion of the sales they made from you as a customer. I found its easier to do it myself and wish I had to start with and not made the mistake of trying to use a service like this. Besides, I found one of the auto feeds from the supplier was only $30/month and the other was free since it was only an Excel file manually uploaded…..so I basically just gave them $100 every month for what cost them $30.00 to do. At least now that I am doing it myself I know the information and inventory amounts are correct and it only take 5 mins of my time daily. I have found many, many people have left reviews with the same exact issues. I wish I had read them. Live and learn. Though I went through the Shopify Support for emails between myself and Syncee. It didn't stop Syncee from continuing to send me emails outside of the support, asking me to reinstall the app and give them a 5 star rating. I don't understand how they can be more concerned with their ratings and keeping the money than customer satisfaction which we all knows can go a long ways.

Too difficult to learn how to import, mainly because the explainer videos are too hard to understand. They need a different explainer voice. Too hard to understand! This makes us want to invest elsewhere.

When I first downloaded this app I was impressed but the cold reality of issues was yet to surface. This app has no way of integrating or monitoring shipping costs and no way to combine the costs in an easy manner. You will literally have to monitor each product with your team or by yourself. I have had to cancel over 3k worth of sales due to issues with this integration app. I would encourage you to read these reviews and HEED the warnings. or you will find out as I did, the hard way. The response listed below by the team does not apply and further confirms my review. You must add a fixed price. Well that is an issue because pricing from their suppliers could drastically change. Adding an extra $50 fixed may make sense for an RC vehicle but it would not make sense for a TV in which shipping could range $100 or a toothbrush $5??? If you see the response that is all you need to know.

If I could give less stars I would, customer care took days to respond each question I had, and when I chose a company and had questions, The customer service team still did not respond at all. So I reached out to the wholesaler themselves, and they informed me they don't evenoffer drop shipping anymore. Over all completely disappointing a waste of days of work and a waste of money.

some suppliers sell shit but they are intermediaries for aliexpress products and they make margin on it.

Found numerous bugs, typos, browser conflicts, etc. I work in IT and I couldn't get it to work properly.

I'll put a star on it because it's mandatory. I do not recommend at all to this company, after supposedly sending orders a month and 12 days ask me to confirm the address, when the address is correct, the customers waiting for orders and I claimed in the end I have had to repay those customers and the customer losses for not complying with the shipment and if we talk about the order tracking number they give it to you and they bring to their web which customers already realize and let you buy it. I pay the fee every month and I haven't been paid back yet, don't be cheated on, don't RECOMMEND YOUR DINER.

You have reached the daily manual run limit.

WTF!!! Just one per day ??

It is not possible to run tests for this reason and it is impractical.

DONOT BUY OR INSTALL THIS THING, this app is not recommended at all, fist of all they will take your money,just by installing the app and even if you need support from them,they will not reply you just killing time to charge you and its costumer service is disgusting, I advice every one to stay away from them this is just to rip you. off, addiding product to your store will cause glitch and slow down all the process, its just glitter gimmick to take your money no more, it's easy to get 5 stars fake review anyone can try it and end up with the same result which is non professional support and software is just cannot do what they promise you, even their product prices are higher than market ,you can directly contact these supplier and add products no need for all these head ache and middle man to charge you extra for a service that you will not get, I don't know how shopify allow this happen in their platform.
I already contacted you and you denied shopify email to refund me and now you are blaming shopify for the charge, I think this is something shopify must have a clear policy and answer as this is totally not good for shopify as a respectful company and platform.