Reviews (1,714)

Overall rating
4.6
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and wide product range. They value the automated inventory management and auto-order system for their time-saving benefits. The 24/7 customer service is praised for its real-time responses and efficient problem-solving. Merchants also highlight the free trial and flexible plans, making it a scalable solution for all business sizes.

Edited February 3, 2018

If you are a small store, with little inventory, they may be able to assist you. However, if you move any real volume with more than just a few sku's, they can not. Communication is slow, However, this is mostly due to them being unable to communicate through phone. Email only.

We requested a refund, since they were unable to complete the task, and did not get a response. Would not recommend.

Carolina Defender Tactical Supply
United States
13 days using the app
March 23, 2020

The creators of this app do not follow up on what their customers need. They are unsure which company they load on their app actual is dropshipping. I contact some of the companies which they listed in their app, and they don't dropship. In this app, I sent an approvable request, and none of the company replied. When I contact the company directly, they said they are having a hard time getting into the app. And my 14 days trial is over. Until they change the way they manage their app, it is not worth spending money.

Piiong
Canada
11 days using the app
Syncee replied March 26, 2020

Thank you for your review. We released the new version of our application in these days that you can already access! Please check it, we hope you will like it. In case of any questions, we are here to help. Regarding the suppliers it is not up to our application how fast the suppliers reply to retailers, but we are always ready to help with this too, try to get a faster response. We have contacted you to help with your questions, but we haven't received a feedback yet. Please check your messages so we can make things be smooth for you.

Edited April 18, 2022

Very bad application, providers that do not meet the delivery time. We do not recommend it. On March 27 we made a test order and we still don't have the tracking number.
Your suppliers are so bad that they still don't answer me and they don't give me the tracking number. Today is April 18.

TuLeggings
United States
10 days using the app
Syncee replied April 4, 2022

We are sorry to read about your experience with your supplier. As you had an issue with an order at your supplier and not with how Syncee works and the service and solutions we provide, please consider rather rating your supplier on the Syncee Marketplace where this feature is available. Furthermore, we kindly recommend you to talk about the question in matter with your supplier partner. We hope you can find a solution together soon.

May 5, 2020

The idea is great, but everything else is a disaster... Before juming with this app, take higly in consideration few things:

-searching items is a mess, the navigation on the plateform looks from the 00's and it's very very time consuming

-most of the suppliers doesn't get stock or very are with very low stock, which make it impossible to scale on the long run

-there are many suppliers that will ask you to pay for selling their inventory

-there is no indication about shipping pricing on items, so you'll probably get some surprises when you will make sales

woodwilds
France
10 days using the app
Syncee replied May 5, 2020

Thank you for your words and thoughts about our application. I would just like to mention some details about our app regarding your review.

Our platform's design has just changed to a quite modern look. As for the structure of it: we provide several advanced filters in the product search. Please note, we are constantly updating our app always reviewing our clients' needs so we can provide a more and more user-friendly platform.

As for the suppliers' product stock, it depends on them how many products they have in stock, it varies from supplier to supplier, they can have thousands or hundreds as well. They keep updating their stock data, and our app keeps updating it in our retailers' store so you can always provide up-to-date data to your customers.

If you do not wish to see the products which are out of stock you can set it in the product search at the Stock status field.

Indeed, there are suppliers who require a unique subscription in their end too. This is the way they are doing their own business. They ask for it because they do not want to provide their products for free. What Syncee does is that we upload and keep updating the products data into your online store. Please note, most of our suppliers do not require a subscription in their end.

Syncee doesn't manage shipping. You can always ask about details of the shipping from the suppliers so you can set everything about it in your end.

In case of any questions please feel free to ask our support team as we are always here to assist you with your queries.

February 10, 2021

Leaky app that takes advantage of problem solving to ask you to put 5 stars. Many many problems (pricing, interfaces not user friendly). They have some ghost suppliers which don't response and they are not able to solve issues with them. I wonder if it is not for their image. A scandal for the price of the subscription

Lulucita Bijoux
France
9 days using the app
Syncee replied February 11, 2021

Dear Lulucita Bijoux,

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

Following your report, we have contacted them as soon as you told us that they are not replying to your inquiries. We also suggested you contact them directly via phone since all of our suppliers provide their contact details in Syncee.

We hope we can get a second chance and meet your expectations in the future.

The Syncee Team

.

Edited February 19, 2022

First of all I really feel sorry for whoever wrote a positive review. Guys! This app itself is dropshipping to dropshippers. Most of their products are aliexpress products stored in the US and more. The most annoying part is they increase the price too much so imagine how much a retail dropshipper would sell their items for. I wish there was add pictures feature here so I can actually show you the insane price difference between them an Aliexpress, literally double the price on some products. They even blocked search by image tools so you can't compare prices but I have own ways. Just choose one of their branded products and search for it on Aliexpress or the internet in general and see what I mean. My advice is if you find any ' supplier' platform that doesn't allow search by image chrome Ali tools just avoid it. Thank me later!

Tigardo
Finland
8 days using the app
Syncee replied February 21, 2022

We are sorry to read your review. Please let us highlight some very important details. There are suppliers available on the Syncee Marketplace from all over the world. From the USA, Canada, UK, Germany, Poland, France, Portugal, Spain, Hungary, Austria, Brazil, just to mention a few from the long list of countries. There are small local manufacturers listed just as suppliers known worldwide and all in between. It is not Syncee who decides the listed products' prices. The suppliers set the prices. Syncee offers the technical part so retails and suppliers can connect. There are dropship/wholesale prices of the suppliers in Syncee, and the suggested retail price by the supplier is also shown. The suggested retail price (which is just a recommendation as its name says) is usually the same as the supplier has its in own retail store if they have one. We would like to kindly ask you not to write misleading information about our service! If you have a problem with a supplier, please kindly send us an email or text us via our in-app chat. We are here to help you!

October 24, 2018

Never worked and they don't have tech support over the phone and their chat requires for you to buy the service in order to chat with tech support, that is insane. Terrible app specially the support.

Millan Technologies
United States
5 days using the app
November 23, 2023

Kart Bilgilerinizi eklemeden bir ütün dahi ekleyemezsiniz ben sadece 10 dakika kullandım Çok karışık bir yapısı var ve memnun kalmadım kaldırdım

Shopinius Online Marketing
United Kingdom
30 minutes using the app
Syncee replied November 27, 2023

Hi there,
We're genuinely sorry to hear about the challenges you faced. We would be more than happy to help you get a better understanding of Syncee. Please reach out to our customer support team via in-app chat or email, so we can help you using our application. Please know that we have a free Starter plan that can be used without adding a card. This plan is perfect for browsing among millions of ready-to-sell products, and it also allows you to collect the products you love and create catalogs. We have a 14-day free trial as well that allows you to upload products to your online store and decide whether Syncee is the ideal pick for your business. In case of any questions, please do not hesitate to reach out to us. We are here for you.

Edited May 5, 2020

So time-consuming. When someone orders off you then you have to order off their website. Wasted hours on this when I discovered that you have to order off the suppliers website.

Fitzuu
France
2 days using the app
Syncee replied May 5, 2020

Thank you for your words about our application. Please let me mention some information about our app regarding what you have written.

We do not mention on any of our platforms that Syncee manages automata order synchronization (however our developers have started to work on it). We only show order information as a notification now.

We work with real, local suppliers who are from all around the world with quality products. This is how real dropshipping works. If you receive an order, you can just go to the certain supplier's website and give your customer's details to order the items. Some suppliers even require a registration on their website.

Please note, our support team is always here and ready to help in a short time if you have a question about how our app works, how you can manage orders or in any topics.

We are here for our clients and to provide them a user-friendly platform while always working on making it better and better.

March 20, 2017

I was testing, had a few errors, try to correct the problem because it wasnt recognizing the size and color variants and when i tried for the second time it didnt let me do anything because i had already reached the maximum of 40 products upload.

Eme Style Boutique
Mexico
1 day using the app