Syncee Premium AI Dropshipping

Hi there,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.

First, we would like to clarify that Syncee is a paid subscription-based platform, not a free service, and your account actively used the app during the subscription period. However, our team have already issued a refund previously which might take a few business days as it depends on Shopify's processing.

Regarding your concerns: Syncee operates as a B2B marketplace platform that connects retailers with independent suppliers. We require our suppliers to comply with our policies and applicable laws and they go through a deep vetting process before they could go live on our platform. However, retailers are responsible for selecting products and ensuring they meet their own business and compliance requirements.

As for the technical issues mentioned, thousands of merchants use our integration successfully every day. However, we understand that technical challenges can occur depending on store configuration and workflows, and our support team is always available to assist with troubleshooting.

We are constantly improving our platform, supplier standards, and support processes based on user feedback. We regret that we could not fully meet your expectations this time.

If you would like to discuss your experience further, please feel free to reach out to us directly via support@syncee.com. We are here for you.

Hi there,

We are sorry to hear about your experience. We would like to respectfully clarify that suppliers operate independently, and the decision to stop selling or to leave the platform is made entirely by them. While Syncee provides the platform for these connections, we do not have control over the independent business decisions of the suppliers. We understand the frustration this causes, and we would be happy to help you find alternative suppliers with similar products to restore your products. If you have any questions, please feel free to reach out to us via our in-app chat or at support@syncee.com so we can assist you directly.

Hi there,

We are sorry to read about your experience.

Our management team has emailed you and personally reviewed your case.

Syncee has been operating for over 10 years, supports thousands of retailers and suppliers worldwide, and we take feedbacks like this seriously. Our positive reviews reflect real user experiences across many different business models. At the same time, we know that when issues occur, especially around order fulfillment, it can be frustrating.

As mentioned by our management team, your case is currently under review. We are investigating the reported orders. We are committed to handling your case carefully and finding the right resolution. Thank you for your patience. If you have any further questions, please feel free to reach out to us via in-app chat or email at support@syncee.com.