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Set up was smooth and customer service was very helpful.
Looking forward to see how this works, hopefully helping to expand into different markets.
Hi there,
Thank you so much for your review. We are delighted to see that you have found the onboarding smooth and fine and that you are satisfied with our customer service. If anytime you have a question about Syncee, please feel free to reach out to us via in-app chat or email. We are here for you!
What this app lacks in user friendliness it makes up for in excellent customer service. The app is easy to install and get running if you wish to open up your whole Shopify catalog to all stores anywhere in the world. However, the problems start if you only want a portion of your catalog listed on Syncee Marketplace and/or if you want to have control over where your brand is sold. None of these controls can be implemented intuitively on the back end by the supplier himself/herself. The back end of the app is a bit clunky, and one important thing that's missing is the ability to see how our supplier listings appear on Syncee Marketplace and rearrange listings as needed (e.g. I would like to have my bestsellers listed at the top of my supplier page). Despite all of that, Syncee customer service is fantastic, and that's the real redeeming quality of this app. I had to go back-and-forth with them several times to have the things I wanted accomplished done (only partial upload of my Shopify catalog, ability to manually approve or reject retailers), and Judit - who I worked with - was absolutely professional, responded fast, in a friendly manner, and was very helpful answering my questions and giving step-by-step instructions for enabling the features I needed. So, although there is room for improvement on the technical side of the app, the customer service is top-notch, and I'd be definitely willing to amend this review once those tech things are better resolved.
Thank you for your review. It's great to see you find our customer support excellent and that you love how Syncee helps you with your business. We are constantly evolving our application, and as your opinion is very important to us, we are going to keep in mind your thoughts. If anytime you have a question about how Syncee works, we are always happy to help you on how you can best use our platform and make the most out of our solutions.
I installed the app and the platform is very easy to use. Customer service is very fast and very helpful when you have questions. You can sync your products from Shopify and easily filter them if you want them in the system or not. I will give the app a try and hopefully will drive sales.
Thank you for your kind review :) Welcome to our community! We wish you many new retailer partners and sales!
I just got set up. I'm extremely impressed w the customer service/onboarding process. When your business depends on strangers, it's imperative that they provide great communication and customer service. So far so GREAT with the team at Syncee!
Thank you so much for your kind review. We are happy you love our app and that you are satisfied with our customer service. Welcome on board! :)
Superb Experience. Great support, Great experience, Great tools. Just Everything was amazing. I love it.
Thank you for your kind words. You are amazing! :) We are happy you are here with us. We wish you many sales!
Frunzina has been very nice, patient and she has answered all my questions. 10 over 10.
Hi there,
Thank you so much for your review. We are super happy that you rated Fruzsina's support so high :) It means so much to her and the whole team. Thank you for being a member of our community!
I’m so pleased with the app so far. It was easy to install, and connect. Their representative has been so helpful and answered my questions so quickly. Im confident this will be a great experience. Thanks Syncee!
Thank you for your kind words, we are so happy you love our application and service :) In case of any questions, always feel free to let us know about it. Welcome to our community!
Superb, quick help and support from this company. I was up and running in no time. Thank you for excellent service
Thank you for your 5-star review. It's great to see that you love our service :) Welcome to our community!
First class customer service. Happy to walk you through the steps if you aren't particularly technical. Highly recommend.
Thank you for your kind words! We are really happy you are satisfied with our app and service. We wish you many new partners :)
Excellent customer service from Ms Judit! highly recommended for any business to offer dropshipping
Thank you for your kind review! You are amazing :) We are so happy you are satisfied with both how our app works and our customer service. We wish you many sales!