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Their customer service sucks. Fellow distribution companies: this is not the app for you if you're trying to create a vertically integrated supply chain. I know the app looks pretty, but don't be fooled. You'll just end up frustrated at the absolute lack of functionality.
The only use cases I can see for this app are for very simple cross-store inventory syncing and perhaps horizontal supply chains/cross-selling.
Hi,
Thanks for the feedback and sorry about your experience. You're not wrong in that we've built Syncio to do cross-store inventory syncing that can potentially enable horizontal supply chains/cross-selling. This is a big focus for us, but we're very keen to hear more from you around what you envisioned Syncio could do for a vertically integrated supply chain? One of our customer experience specialists has reached out to you on that. We're hoping we can still help you if not now, than in the future.
Cheers,
Jimmy
This app has been a life saver, saving me hours of manual work uploading products and stressing over out-of-date inventory on my stores. Now inventory is updated to all my stores automatically and in real-time. Customer support has been fantastic too, helping me setup the stores while also quick to respond to any questions I had. I highly recommend this app!
This app sucks! It add its own variants and changes products descriptions. It syncs orders but gives a lot of problems with sending confirmation emails to customers. Also the customer support sucks! They don't reply. I have been waiting for days after several emails! DON'T USE THIS APP. It saves you a lot of trouble
Sorry to hear about your experience. The team was investigating the confirmation emails and would love to get back to you on that if you were still interested? This problem has never happened to any of our other customers so we'd like to work with you to see what is causing it, especially since we only trigger an email push from the Shopify store, the email doesn't get sent by Syncio directly.
In regards to adding its own variants and product descriptions, this is a setting in our custom sync module that needs to be applied by the customer. It essentially syncs the variants and product descriptions of the source store to the destination store product. Maybe there was a misunderstanding of how these features worked?
We're sorry that your expectations were not met in regards to our customer support. We will learn from this and have already come up with ways to improve. Again, we'd love to work with you again.
I absolutely love this app, I was having a syncing issue and Jimmy helped me figure it out. He walked me through the entire process and figured out where I was having the issue with my products syncing. Jimmy was very patient answered all my questions and concerns, I have nothing but great things to say and Jimmy and his company. The Syncio app is easy to use and keeps you on top of your inventory. I highly suggest this app you will not regret it!
Thank you Jimmy, you ROCK!!!!
We are using Syncio to enable drop-ship sales from one Shopify store (A) to another Shopify store (B). This functionality works exactly as we would like it to. Unfortunately, they cannot currently sync sales back the opposite way (a different product from store B to store A). I'm told this is on the road map. In the meantime, we are stuck searching for another app that does the exact same thing so that we can enable drop-ship sales in the other direction.
Nice helpful staff and the app its working :)
Highly recommend Syncio for sharing product inventory. With my wholesale and retail background (I.e both ends of the spectrum), I am certainly amazed at how easy sharing data with stores can now be using this application. Syncio takes the hard work out of the equation by allowing you to ditch those tedious Excel import/export data files! Syncio is reliable to use, easy to maintain and requires little effort. Excellent customer service means you’re always supported by the Syncio team! Thanks, Lady Zebra (Rachel)
Great app worked great for our website www.talkingoutofturn.com
Best support of any app we've ever used for Shopify - did a custom integration for us in under 12 hours, amazing!
We use the Syncio-app to synchronize products from two shops at one place (in one of this two shops). It works very well. With the app you also get a great support where you can get help quickly.