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We have installed the app and found that the app will hackjack the inventory sync even if you didn't turn it on. We had turned on the product sync only but it keeps updating our store inventory. We used another multistore app for inventory sync and it makes double count. Then we have disconnected and realised that the ALL inventory has been removed after disconnection. And our live website keeps hidden our products, we missed lots of sales. Then we tried to uninstall it, the removing inventory tasks won't STOP. And we tried to contact them with email only during the Australia business hours (This company is Melbourne based and we are Sydney based). And there is no one replied us back for more than 2 hours as this critical period. They have removed 600+ SKU and keeps removing the inventory. We even tried to contacted their CEO and founder in LinkedIn but no response still.
Thanks for your review, we are really sorry about your experience with Syncio, we got into business to help great businesses such as Sage and Paige, not cause problems, so this one has been disappointing for us too.
We do want to clarify a few points in the review so that hopefully this helps align our shared understanding of the experience better, but also to help others who may be considering using Syncio in the future:
1. Syncio is an inventory syncing app so by default inventory sync will be turned on, not off. If you want inventory sync to be off, you can do this by requesting with our customer support team to turn this off.
2. Syncio can zero out stock in the Destination Store when you disconnect the Source Store (either by disconnecting via Syncio or uninstalling Syncio). This is to prevent oversell as the Destination Store inventory will no longer be updated. In your case, this was obviously not the preferred approach as you had another multistore app that was syncing inventory for you already. In this situation, we can do better to understand your setup and better inform you of the consequences of using two multistore inventory apps at the same time. You can also disconnect a Source Store without zeroing stock in Syncio as well - again, we will look into better educating our users around this option in our UX and help guides.
3. There was contact made to the CEO and founder on Linkedin, and there was a response within an hour, despite Linkedin being an out-of-app channel. We take the feedback on to try and reply as soon as we can. It was unfortunate that this time around we were unable to respond as fast as we normally could.
Una app che mi ha svoltato la vita. Il servizio clienti è ottimo, hanno risposto ed effettuato modifiche custom in base alle mie richieste.
Super easy to set up and easy to manage. App is very fast and allows our users to sync up to 10k products from our inventory. Customer service answered all our questions and took out suggestions for new features.
It has been very helpful to our business!
We've been using Syncio for our activewear store https://www.beactivewear.com.au/ for quite a while and we've had a great experience using the app for store. It has significantly reduced the time spent on manually checking and updating stock levels, streamlining our processes efficiently. What's equally impressive is their exceptional customer service, always responsive and genuinely invested in our success. Syncio is a vital tool for our business, ensuring accurate inventory management and operational efficiency.
The app does what it should do. But more important, customer service is great! Quick contact and always a solution.
So glad that this app was recommended to us. It makes syncing inventory so easy, allows us to work with many different brands on Shopify, and saves us a lot of time. It's also great that they only charge the destination store and not the source stores. Best of all, their customer support is very responsive and super helpful. They always respond about any question and offer assistance when issues arise.
My only suggestion would be being able to unsync products without losing the entire product page, so that you could resync without having to redo customisations once the products are again available from the source store. It would also be great if you could sync with other ecomm platforms other than shopify. Other than that, can't recommend this app enough!
We use Syncio to link our B2B and B2C Shopifys, and it works like a dream! We never have to be concerned about inventory not carrying over. We also use the orders module to push all orders from one Shopify into our main Shopify, so that we have all information in one place.
This app works very fine. We use it to synchronize 6 web stores Syncio Team is great & reactive. I recommend
The app is great for syncing our two stores - one wholesale, one retail. A few issues to begin with but the team at Syncio are super-responsive and fixed everything in no time at all. Thank you!
I've been using Syncio for years, and it works very well, in different context. And their support is fast, and very good, which is very rare, nowadays!