Syncio Multi Store Sync

We are using this app to - you guessed it - sync inventory between 2 Shopify sites. We realized an issue with inventory not syncing for orders placed but pending payment. Reached out to Syncio, and they responded quickly, and enabled these "Pending Payment" orders to also sync inventory (not a default feature, but something they can "turn on" if needed). Now this app meets our needs perfectly. We are still early on in our use, but I've completed several tests, and the app seems to update inventory just as it should, without any crazy unexplained inventory changes that we experienced with another syncing app. Thanks Syncio!

My experience with Syncio has varied but ultimately been a very positive experience and critical to my businesses success. They are, in my opinion, the best app in their sector and once you are up and running which doesn't take very long to do, the app runs quite well. PROS: Easy to use dashboard for both the marketplace owners, and for their vendors. Constantly improving the product (and they seek feedback from their app users for improvement ideas). Responsive dashboard/API that seems to talk to Shopify quite well. Order forwarding to Vendors is spotless, this is where they specialize. Overall, GREAT. CONS: Hours of operation are a bit off from North America's so sometimes support request emails take a bit to hear back on (they are based in Australia so the time change is noticeable sometimes, especially going into the weekends. HOWEVER, I know they are actively working on fixing that and have even noticed an improvement in just the 2 months I've been with them). Sometimes buggy syncs results in a few items needing to be synced twice (again, I've noticed these issues largely drop off in the last 2 months, a testament to their constant improvement). Other than that there are no real downsides you could hold them accountable for. They add to the feature set consistently with more things in the pipeline. REVIEW: 4/5 stars - will be a full 5 once they implement a way for Marketplace owners to automatically split revenue as this is the final piece to create an all-in-one solution.

Problems: 1. It adds tax to the second store when sending the order, but tax is already included in the sale price of the first store
2. It deletes skus from both stores when you delete it from one store. But not all the time, so you have absolutley no consistency in the synchronisation or non synchronisation of deleting products.
3. The stock levles have started to no sync even though in the app it says all is successfully synced.
4. When you try to solve it they can take 24 hours to answer your question, then another 24 hours ot answer your follow-up question. And so it goes on. It's the most expensive app I have and the least robust and with the poorest support. So we are weening off it from January next year. It woud have been different if the support was live chat All problems could be resolved timely. But they are not.

Syncio was vital in ensuring the wholesale part of my client's store synced seamlessly with the retail side. Rayman, Jimmy and the team even went to the effort of customising it to suit my specific needs and talking me through how to use it over the phone.

Great add on and great support! Thanks for going the extra mile to help me.

Support is responsive. We ran into an issue (more of a misunderstanding of how the app works) and it was resolved within a matter of minutes. Be aware the app will sync any product whether it has inventory or not. So be mindful of what you tell the app to do .. because like anything software it will do exactly that. If you don't want items with no inventory sync'd: don't sync them. Great app, great support -

We have a sister brand that we used to duplicate and sync inventory to our main store. I though we need to spend hours replicating the listings to our main store, but Syncio got it done with just one click! We are super happy with how the inventory get sync, and we can also add in other new suppliers' product listing easily. This helps us to sell a much bigger range in a lot less time, highly recommended this app!

I use this app to connect my new shopify (moved from another platform) retail and wholesale stores. There were a few problems in the testing phase but support was excellent and it should work! Would highly recommend giving it a try.

The app is expensive so you kind of expect some support when you need it. However, they are useless. They provide Zero support! I opened a ticket 2 weeks ago and have followed up with other emails chasing an answer and no one has got back to me. So now my store is left in limbo. Looking for a different app.

The Syncio app is an absolute game changer for my business. As a multi-vendor marketplace, it streamlines everything. The support team is fabulous and has hopped on 1 on 1 calls to help get everything set up and running smoothly. Could not recommend this app and team more - thank you Rayman and team!

Works well, really easy to use.
Syncio team is very efficient and have very good customer service
Great Job !