Reviews (146)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust integration and synchronization capabilities across multiple Shopify stores, essential for efficient inventory management and real-time updates. It's praised for user-friendliness and significant time savings in managing products. The responsive customer support enhances user experience, while its ability to handle large volumes of SKUs and adapt to product changes is particularly valued. Continuous improvements based on merchant feedback are also appreciated.

August 27, 2023

Their customer service sucks. Fellow distribution companies: this is not the app for you if you're trying to create a vertically integrated supply chain. I know the app looks pretty, but don't be fooled. You'll just end up frustrated at the absolute lack of functionality.

The only use cases I can see for this app are for very simple cross-store inventory syncing and perhaps horizontal supply chains/cross-selling.

FADE: Crafted Cannabinoids
United States
4 months using the app
Syncio replied August 29, 2023

Hi,

Thanks for the feedback and sorry about your experience. You're not wrong in that we've built Syncio to do cross-store inventory syncing that can potentially enable horizontal supply chains/cross-selling. This is a big focus for us, but we're very keen to hear more from you around what you envisioned Syncio could do for a vertically integrated supply chain? One of our customer experience specialists has reached out to you on that. We're hoping we can still help you if not now, than in the future.

Cheers,
Jimmy

July 1, 2022

We are using Syncio to enable drop-ship sales from one Shopify store (A) to another Shopify store (B). This functionality works exactly as we would like it to. Unfortunately, they cannot currently sync sales back the opposite way (a different product from store B to store A). I'm told this is on the road map. In the meantime, we are stuck searching for another app that does the exact same thing so that we can enable drop-ship sales in the other direction.

Rachio
United States
3 months using the app
Edited January 7, 2019

Wow this app is great and so is the customer service! I had a few questions at first, and Jimmy responded quickly and then got the whole thing set up and mapped all my products for me. Then I needed something custom for my store setup and he found a solution and implemented within hours! Refreshing to find a good product with wonderful support.

Greener Earth Nursery
United States
2 days using the app
August 19, 2020

We use the Syncio-app to synchronize products from two shops at one place (in one of this two shops). It works very well. With the app you also get a great support where you can get help quickly.

Bellton AG
Switzerland
1 day using the app
May 13, 2019

Syncio is exactly what I have been looking for in terms of inventory syncing across both a retail & wholesale site. No more stressing about out of stock items and consistently cross checking - such a time saver! I would highly recommend not only for the app itself but the timely manner that the support team respond.

JT Luxe
Australia
About 12 hours using the app
August 6, 2020

I purchased this app to help manage my product stock on both my Canadian and American Sites.

The first test I did went very well and I was so happy with how it managed my inventory. Today I did a huge restock and the app allowed SOLD OUT ITEMS to be sold (i'm not dumb they were set to not allow purchasing after being sold out). All my items were going to -1 and -2. I'm so beyond frustrated as I have had to remove all my inventory to ensure no more out of stock items were sold.
This has created a plethora of problems for me and has really damaged my reputation to my customers.

I would recommend trying a different app.

Custom Caps Co.
Canada
12 days using the app
Syncio replied August 7, 2020

Thanks so much for the feedback and we apologise for the experience you've had with Syncio. Our customer success team has reached out to you so we look forward to hearing back and resolving the issue that you encountered.

Kind regards,
Jimmy

August 23, 2019

Incredibly easy to use on the back end and a massive timesaver for my team! Would definitely recommend this app for all companies when needing to sync inventory!

Outland Denim Australia
Australia
About 4 hours using the app
Syncio replied August 23, 2019

Thanks for the amazing feedback! We love working with Outland Denim!

January 8, 2021

This app has made it so much easier for me to sync inventory across stores. Easy to use, does what it says it does, and updates inventory in real time. The customer service is also very responsive and helpful! Definitely worth the money as it saves me so many hours of work! Highly recommended!

Faemli
Australia
4 minutes using the app
January 7, 2020

Seems to work well. I've only come across one major issue:
We have a lot of bundles and use the Bundles app that sets the inventory of the bundle based on the inventory totals of the individual products. Syncio inventory sync seems to be triggered by either a Paid Order, or manual inventory edit... but if another app like Bundles adjusts the inventory of an individual product (because a bundle was sold), Syncio's sync is not triggered and does not sync the inventory. If an individual product of that bundle is sold, then sync is triggered and inventory levels on the source store catch up. This will become problematic if you have a lot of bundled products like we do... not sure of a good way to do bundles yet with this app and we don't really want to have to manually assign x number of items to multiple bundles in our source store.

Base Institute
United States
About 1 hour using the app
Syncio replied January 13, 2020

Thanks so much for your feedback. We're looking into compatibility with the Bundles app and other options. We're getting more requests to offer bundles and we'll look to make this work soon!

December 13, 2017

Fantastic customer service, it's so easy to work with the Syncio team who help walk you through how to use the app. Syncio has allowed me to sync between Shopify stores and saved me so much time!

Nudie Glow
Australia
2 minutes using the app