Syncio Multi Store Sync

We installed Syncio a long time ago to sync with another store. But we always had issues with inventory being out of sync. Along the way, through trial and error, we discovered the reasons for inventory being out of sync depended on a range of things including the ways stock were entered back into inventory, how exchanges were processed etc at both the source and destination stores. It would drive our staff insane having to notify customers that we were in fact out of stock of an item.

We put up with these things for a long time, but then when they changed their plans to include billing for source stores that was the final straw. The 'free threshold' is extremely low. They also charged us twice during the same period. We only noticed it because we were looking at the costs of Syncio vs other apps at the time. We reached out and they confirmed this and have applied a credit, but had we not have noticed we wouldn't have received anything. We have since switched to another app which does what we need it to do and is much cheaper.

What a terrible app. Just does not work properly and support is so slow.

Syncing inventory works properly but everything else is a mess.

Payouts are giving totally rubbish numbers. For example an order for $129 is showing on Payouts as $15,000 and $2,000 commission when it should be $129 and $10. Complained about this one month and they fixed it. Next month all the payouts are messed up again.

Can't even sort out showing the correct currency symbol everything labelled in $ regardless of the actual currency.

If you look on there system for work they are doing, things have been on there for months and years but nothing ever appears on the actual app.

They expect the destination store to set all the commission rates... Errr hello thats for the source store to do surely. Not created by people that have actually tried to use it themselves

There is clearly ZERO actual development going on.

What you get is a very pretty interface with very little substance and just a load of headaches.

Has the potential to be a fantastic app but it is NOT fit for purpose.

I've only stuck with it so long because I can't find any alternative... But after a couple of years i've decided enough is enough.

Update after reply from Syncio

You say it's fixed but my June 2025 payouts are still all wrong with massive numbers???

I get that you created the app for your own needs, but as you are charging for it thats no excuse for not making it work. You have expected us to pay for it. I reiterate that things have been on your "working on log" for years without seeing changes on the app.

I don't think my review is harsh - I'm just trying to put an honest review out there.

I would love to discuss it with you if you want to make the effort to discuss. I've asked for a call or on-line meeting before and been ignored.

Great product. It saves so much time, and you are always confident that you don't sell anything your supplier does not have by accident. All it needs is a connection to Apple pay so you can pay your suppliers while on the move via you phone.

App works very well. Very helpful customer service when you run into issues

We compared several inventory-syncing apps, and Syncio was the only one app that met the niche-specific requirement. The customer support team is exceptional and the responses were very fast. They even set up some customizations for us. Highly recommended!