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I have very little choice or control on this app. It is what is required by my drop shipper. I need additional information and support and have emailed at least 3 times via the support window within the app and have not received any response.
I need more control over what changes synclogic makes to my store. I need to define what product template it uses for the products being synced. Plus it does not bring over cost or the compare at price as well as the price to show a discounted price to our customer if applicable. (that is unless I am misunderstanding the setup)
When I manually go in to add these essential costs, it overwrites the data the very next sync. I would truly appreciate some support on my issues.
I'm so sorry to hear you've run into these challenges. I can definitely support you in your concerns.
I found emails from you on Feb 3 and March 14th regarding cost of goods. It looks like we responded promptly to both of those but I take it you didn't get the response. It must have gone to spam. I didn't find a 3rd message from you.
I can certainly help you with syncing cost and the compare at price, which shows a discount for your customers. These things can be achieved and I'll be more than happy to help.
I can also help with the template issue. You can turn off sync of the template so that you can choose your own custom template, and I'd have to look into this one further in that it's not a common request, but I might be able to customize your connection to select a specific template to use
I'll give you a call now but I know it's after hours for you so if I don't reach you I'll try you again tomorrow.
Update: I tried to call but the phone number on your account doesn't appear to be working. Can you please reach out to us at (415) 851-1230 with an updated number. If we're unable to answer please leave a message. I really want to connect with you and support you on this and I'm unable to reach you by phone or email.
Update 2: I haven't heard back from you. I also reached out via the form your website but haven't gotten a response. Without a working phone number or email address for you I really don't know how to reach you.
I like this product but I have been trying to contact support and can't get ahold of anyone. All the features are great but I really need the cost per item, country origin and HS Code to transfer over and every other column seems to but not these. Is there a reason or is this a feature that will be added in the future?
Hi. I'm sorry to hear you haven't reached us. I looked for support tickets from you and only found one from Sept 26th that we replied to right away. The best way to reach out to us is via the help button in the lower right hand corner of our app. That button opens a ticket directly and bypasses any email delivery issues. The next best way is to send an email to support@oiizes.com which opens a support ticket in the same system.
Regarding your questions on cost, country of origin, and HS Code, these were all implemented in a way that makes it much slower to synchronize. If we do these real time it could slow down your other sync operations and take away processing resources for all our shops, so we're still trying to figure out the best approach for these. For now, open a new ticket with the help button in our app, and I have some code that I can run to synchronize those fields on request.
Sorry again you've expressed that you haven't been able to reach us. I see you've been our customer for over 6 months. I'd certainly love another chance to make sure we treat you right.
- Shane
- Shane