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Shane helped me greatly solve some drop shipping issues, when above and beyond! He also reached out by phone, very pleasant to talk with! Took a few days of discovery and repair but all my problems with the how it sync'd got worked out! Don't be afraid to get into more detail about what ever your needs are !
Hi. I also sent you a message via the ticket you opened with more details. In short, we don't sync the POS field and it appears that perhaps with a recent Shopify change new products are defaulting to going to POS if you have that sales channel enabled.
I've written a script to detect and fix this for you as a short term solution and hope to roll out a permanent solution in the coming days.
Update May 17th - I've just released an update that prevents drop ship products from going to POS when SyncLogic creates them, so the issue you reported should now be fixed.
- Shane
SyncLogic has worked really well for syncing our two stores with a shared catalogue and inventory. It's a great value app, and it's versatile - you can choose exactly what product attributes to sync. I.e. use it for only inventory or only product descriptions if you choose. Also very responsive and thorough support should the need arise. Highly recommend.
App is working great. I needed a couple modifications based on my specific use and Shane was excellent. He jumped right on it and followed it all the way through to perfection. App is working great!
Thanks so much. You made my day. It was a pleasure helping you with your setup. Let me know if there's anything else we can do for you.
- Shane
I have received personal great customer service from Jason using SyncLogic! He has reached out personally to me via email and phone to make sure I am understanding the app and that my business is getting full use of this great app!
Thank you so much for your review, we are so happy to hear that SyncLogic is useful for your store. Please don't hesitate to reach out in the future if you need anything!
The SyncLogic support team is top-notch. They’re quick to respond and thorough in their assistance. No need to panic if you run into any issues—they’ve got your back!
Wow. Thanks for the positive review. What shop did we help you with? I can't find any history for the shop you reviewed us from. I want to make sure to recognize what we did right! :)
App works as advertised and support is wonderfully responsive. A+++
Thanks so much for the kind review. I'm so happy that we were able to fine tune SyncLogic for your particular needs. Please let us know if you need anything else.
- Shane
I don't often have to email support but when I do, they provide amazing customer service and always solve my issue! I can't imagine running my store without their app!
Thank you so much for the kind words! We are glad we can be of assistance helping you succeed with your business!
I'm very happy with the service provided by Synclogic, the service that is provided just works well for our company's group of websites. Any issues and they are quick to respond, diagnose and fix. We have been using Synclogic for many years now and problems are few and far between. I would recommend this service to anyone that requires a hassle free solution to syncing data on multiple websites.
We are so glad that SyncLogic is helpful for your businesses. Thank you for your support!
I've been using SyncLogic for over a year and have had a great experience. My installation process was incredibly simple and I've received great support from the team. I have a number of applications running on my storefront and haven't experienced any disruptions from SyncLogic. If you are looking for an easy way to connect your products to another storefront for drop-shipping this is an affordable and simple option. I highly recommend it as drop-shipping is a great revenue builder for our brand!
Thank you for your kind words! We really appreciate your support and patronage. It's great to hear that SyncLogic works well for your business.
Very smooth functioning app. Support is very fast and thorough if you have questions. Jason is the best!
Thanks so much for the review!