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App has been so helpful since starting to add drop ship to our business. It makes everything so much easily. Excited for all the new features.
It's great to sync 2 stores and copy the inventory across so that it can be tracked but it doesn't yet have the ability to sync orders. The support team are great though and very quick to answer queries and help out with any issues.Looking forward to the next upgrade!
Thanks so much for the feedback. We hear you on order syncing and demand for that feature is suddenly amping up so we will do our best to address this need as soon as possible!
Can I give SIX stars?! These guys have been awesome. Excellent support of numerous "what if" questions. This tool is tying together a Shopify Retail and another Wholesale store. It also is allowing me to sell on other platforms and propagate the sales back to both carts, with ease. I've been going nuts for years trying to keep inventory straight across multiple sites... SyncLogic is doing it without costing $100s per month.
This app was perfect for my drop shipping. It was able to keep everything organized so I didn't have to. Any issues I had were addressed immediately and resolved in a positive manner.
Thanks for your positive review! We appreciate your business, and are happy that you are satisfied with SyncLogic!
Would be good to have a list of common things it doesn't do.
But there is enough things it does do very well to provide plenty of time saving value!
The real value is in their support. Extremely fast and helpful!
Well done Jason and team.
I do enjoy using this app., my biggest issue so far is not having directions for how to connect some of the suppliers to SyncLogic. 5 stars because this is such a simple and professional app., I still very much recommend SyncLogic, you won't find anything better than this. Thank you.
Hi. Thanks for the feedback. We offer our free trials for new customers only, so the software recognized that you'd already had a free trial. Otherwise some shops would abuse the system and uninstall / reinstall frequently to get another free trial. Unfortunately there are limits on the App Store listing that make it hard to be explicit and clear on that fact.
But if a customer reaches out to us who hasn't been with us for a while and wants to give it another try, we're happy to reset the trial period. You can send a request to support@oiizes.com or reach out to us through the help button in app and we can consider resetting the trial period or providing a refund if a new month has already been paid.
In your case, I see that you were installed twice previously, once for 5 days and another time for just 1. You would have been charged for that 1 day installation because Shopify doesn't pro-rate on uninstall unfortunately. Taking all that into consideration I've processed a refund of your first month charge that you will see on your Shopify bill as "SyncLogic 30 day credit". That's as much as Shopify allows us to do from our end, but I will also reach out to Shopify billing to request an additional refund for your previous charge from the time you were installed for just 1 day.
Had the app for 3 years or so and worked well however when i migrated two websites into one and updated all tags, prices, variants etc on the 'secondary' website, the app deleted ALL our products (over 800 products) were deleted several weeks after migrating both websites, out of the blue without any consent or warning!!! The worst bit was they had no feature to retrieve all the data that was deleted! Luckily i had a backup from the original website however had to again update prices, tags, variants on ALL of the products which took over 3 days worth of work to do. Avoid!!!
Sorry to hear you ran into issues. When you disconnect from a supplier, we pop up a dialog asking you what you would like to do with the products. There are options to leave the products alone or delete the products. If your preference of what to do with discontinued products on your supplier is the delete while you're connected, that will be the default when you disconnect. I suspect someone on your team didn't look closely at this step when your shop was disconnect from the parent shop. SyncLogic has a lot of options for managing your products so it always makes sense to have a backup in case you make a mistake. Glad to hear you had a backup.
I actually got this app based on reviews, and it is amazing app. If you have more than one store / if you have stores in different currencies / or you have one physical store and one online store, this app helps to manage your inventory. We have only one warehouse (one stock) which we sell in multiple channels. You can make your main store where you sell the most - 'parent' shop, then other shops will be 'child' shops. 'Parent' shop will sync for you quantities being sold so you dont have to update manually. The developers support is very quick, they try to reply immediately. Shane is very helpful and he suggest thing you can improve, which is so useful!
I like this product but I have been trying to contact support and can't get ahold of anyone. All the features are great but I really need the cost per item, country origin and HS Code to transfer over and every other column seems to but not these. Is there a reason or is this a feature that will be added in the future?
Hi. I'm sorry to hear you haven't reached us. I looked for support tickets from you and only found one from Sept 26th that we replied to right away. The best way to reach out to us is via the help button in the lower right hand corner of our app. That button opens a ticket directly and bypasses any email delivery issues. The next best way is to send an email to support@oiizes.com which opens a support ticket in the same system.
Regarding your questions on cost, country of origin, and HS Code, these were all implemented in a way that makes it much slower to synchronize. If we do these real time it could slow down your other sync operations and take away processing resources for all our shops, so we're still trying to figure out the best approach for these. For now, open a new ticket with the help button in our app, and I have some code that I can run to synchronize those fields on request.
Sorry again you've expressed that you haven't been able to reach us. I see you've been our customer for over 6 months. I'd certainly love another chance to make sure we treat you right.
- Shane
- Shane
Not user friendly at all and finding instructions on how to use it, how to set it up are non existent unless the shop you are connecting to provides it.
Thanks for your feedback. We absolutely know we need to do better in terms of documentation and onboarding. We have been focusing on performance and accuracy and believe we've developed the best available balance performance, accuracy, and cost of any such application on the market.
We have some improvements in mind, and we're always thinking that as soon as we add better documentation it will be outdated, but we are planning on adding that soon as well and trying to keep it up to date.
You've been with us for a number of months, continue to be our customer, and it looks like SyncLogic has made all but a handful of your orders possible in that time. I understand that some particular lack of documentation must have been frustrating and led to this review, but I do hope you will consider what we have done well for you. We'd welcome any feedback you have on how we can improve the onboarding and documentation as we begin to dive into that.
- Shane