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I do enjoy using this app., my biggest issue so far is not having directions for how to connect some of the suppliers to SyncLogic. 5 stars because this is such a simple and professional app., I still very much recommend SyncLogic, you won't find anything better than this. Thank you.
Hi. Thanks for the feedback. We offer our free trials for new customers only, so the software recognized that you'd already had a free trial. Otherwise some shops would abuse the system and uninstall / reinstall frequently to get another free trial. Unfortunately there are limits on the App Store listing that make it hard to be explicit and clear on that fact.
But if a customer reaches out to us who hasn't been with us for a while and wants to give it another try, we're happy to reset the trial period. You can send a request to support@oiizes.com or reach out to us through the help button in app and we can consider resetting the trial period or providing a refund if a new month has already been paid.
In your case, I see that you were installed twice previously, once for 5 days and another time for just 1. You would have been charged for that 1 day installation because Shopify doesn't pro-rate on uninstall unfortunately. Taking all that into consideration I've processed a refund of your first month charge that you will see on your Shopify bill as "SyncLogic 30 day credit". That's as much as Shopify allows us to do from our end, but I will also reach out to Shopify billing to request an additional refund for your previous charge from the time you were installed for just 1 day.
I actually got this app based on reviews, and it is amazing app. If you have more than one store / if you have stores in different currencies / or you have one physical store and one online store, this app helps to manage your inventory. We have only one warehouse (one stock) which we sell in multiple channels. You can make your main store where you sell the most - 'parent' shop, then other shops will be 'child' shops. 'Parent' shop will sync for you quantities being sold so you dont have to update manually. The developers support is very quick, they try to reply immediately. Shane is very helpful and he suggest thing you can improve, which is so useful!
These guys are awesome. The app is awesome too. I can already say that it will form the backbone of my business and provide a service I would otherwise have to spend thousands on. Thanks!
Excellent customer service. I was in a bind in regard to sync issue and they helped me resolve the same day. I have dealt with a lot of software companies and this one has some of the best customer support. Thank you.
It was a real pleasure working with you on this, and I'm glad we were able to find a workflow that can work for your unique needs.
- Shane
Amazing customer service. Awesome app too. It helps me save a lot of time by syncing inventory from multiple stores seamlessly.
I was struggling with syncing my inventory on two separate stores. SyncLogic was the answer! Easy to install, AMAZING customer service and I was able to add the app, sync my inventory and create invoices within minutes. Love this app!
Been using this app for about 2 months so far and it's pretty much straight up what i needed. Syncs items inventory for both of my sites.
Excellent support from Jason and the team, have thrown them a few curve balls there way and they have caught them all, highly recommend!
THIS APP IS GENIUS, AND SAVES SO MUCH TIME AND STRESS!!!!!
Never Before have i experienced such amazing technical support, thank you Shane!!. I downloaded sync logic as I need to connect both stores inventory. Also I want a system to list directly to my second Shopify site, so all I now need to do is rewrite unique content for the second site listings once it adds them, this will save hours of work each month
If you need the same requirements as mine above you will find it hard to beat this app for price, other apps offer similar features but are too expensive and complex. This app is so easy once you have set it up.
This is the only app I could find that could do it for a reasonable price. Shane was there on the phone to help me really quickly, even though I am in the UK and he is in Canada. So far the app if working great
I simply gave shane my login permissions for both my wholesale and retail sites and he set it all up for me, I just told him what sync rules I wanted and it was easy as pie. The interface is so simple to use.
Looking forward to using this longterm
Thanks