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I haven't had any issues with this app at all. it really saves a lot of time for me when syncing across stores and everything runs seamlessly. would definitely recommend.
It's great to sync 2 stores and copy the inventory across so that it can be tracked but it doesn't yet have the ability to sync orders. The support team are great though and very quick to answer queries and help out with any issues.Looking forward to the next upgrade!
Thanks so much for the feedback. We hear you on order syncing and demand for that feature is suddenly amping up so we will do our best to address this need as soon as possible!
Can I give SIX stars?! These guys have been awesome. Excellent support of numerous "what if" questions. This tool is tying together a Shopify Retail and another Wholesale store. It also is allowing me to sell on other platforms and propagate the sales back to both carts, with ease. I've been going nuts for years trying to keep inventory straight across multiple sites... SyncLogic is doing it without costing $100s per month.
Had the app for 3 years or so and worked well however when i migrated two websites into one and updated all tags, prices, variants etc on the 'secondary' website, the app deleted ALL our products (over 800 products) were deleted several weeks after migrating both websites, out of the blue without any consent or warning!!! The worst bit was they had no feature to retrieve all the data that was deleted! Luckily i had a backup from the original website however had to again update prices, tags, variants on ALL of the products which took over 3 days worth of work to do. Avoid!!!
Sorry to hear you ran into issues. When you disconnect from a supplier, we pop up a dialog asking you what you would like to do with the products. There are options to leave the products alone or delete the products. If your preference of what to do with discontinued products on your supplier is the delete while you're connected, that will be the default when you disconnect. I suspect someone on your team didn't look closely at this step when your shop was disconnect from the parent shop. SyncLogic has a lot of options for managing your products so it always makes sense to have a backup in case you make a mistake. Glad to hear you had a backup.
Would be good to have a list of common things it doesn't do.
But there is enough things it does do very well to provide plenty of time saving value!
The real value is in their support. Extremely fast and helpful!
Well done Jason and team.
SyncLogic's customer service is incredible! Their email response time is sometimes only a couple minutes and if we have any issues at all they are on it and get the problem fixed right away! Shane in particular has been a pleasure to work with! Highly recommend!
I actually got this app based on reviews, and it is amazing app. If you have more than one store / if you have stores in different currencies / or you have one physical store and one online store, this app helps to manage your inventory. We have only one warehouse (one stock) which we sell in multiple channels. You can make your main store where you sell the most - 'parent' shop, then other shops will be 'child' shops. 'Parent' shop will sync for you quantities being sold so you dont have to update manually. The developers support is very quick, they try to reply immediately. Shane is very helpful and he suggest thing you can improve, which is so useful!
Excellent customer service. I was in a bind in regard to sync issue and they helped me resolve the same day. I have dealt with a lot of software companies and this one has some of the best customer support. Thank you.
It was a real pleasure working with you on this, and I'm glad we were able to find a workflow that can work for your unique needs.
- Shane
This apps works perfectly, i had some questions about this app and sent them a email. i got a reply almost immediately
I would defiantly recommend this app to anyone who has two stores and would like to sync inventory between them.
Been using this app for about 2 months so far and it's pretty much straight up what i needed. Syncs items inventory for both of my sites.