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Excellent support from Jason and the team, have thrown them a few curve balls there way and they have caught them all, highly recommend!
I like this product but I have been trying to contact support and can't get ahold of anyone. All the features are great but I really need the cost per item, country origin and HS Code to transfer over and every other column seems to but not these. Is there a reason or is this a feature that will be added in the future?
Hi. I'm sorry to hear you haven't reached us. I looked for support tickets from you and only found one from Sept 26th that we replied to right away. The best way to reach out to us is via the help button in the lower right hand corner of our app. That button opens a ticket directly and bypasses any email delivery issues. The next best way is to send an email to support@oiizes.com which opens a support ticket in the same system.
Regarding your questions on cost, country of origin, and HS Code, these were all implemented in a way that makes it much slower to synchronize. If we do these real time it could slow down your other sync operations and take away processing resources for all our shops, so we're still trying to figure out the best approach for these. For now, open a new ticket with the help button in our app, and I have some code that I can run to synchronize those fields on request.
Sorry again you've expressed that you haven't been able to reach us. I see you've been our customer for over 6 months. I'd certainly love another chance to make sure we treat you right.
- Shane
- Shane
I loved having Synclogic in my last business, which has worked seamlessly as it should have for the last 4 years or so. I recently opened a new business and have set up Synclogic again for the new site, and had some specific requests and needs, and the level of support I've gotten has been above and beyond. i highly recommend this product for both working as it should, and very responsive troubleshooting assistance.
Thank you for the review! We appreciate your patronage, and look forward to working with you moving forward to help you achieve your business goals!
There is no 30 day FREE TRIAL> I had this app for 4 days and unistalled and got billed the next month. This app is not installed didn't even use the app in 4 days and got hit with the fee! WOW Can't contact anyone to get a credit! Beware before you install. Make sure you will be using so you won't get the shock of 19.99 added to your shopify billing! Not Cool!
I am sorry for your experience. You previously used your free trial with us in November 2022, and we can't offer new free trials every time you uninstall and reinstall as you expected when we spoke. We issued a refund for your store for the full amount, and explained to you how we weren't able to offer another free trial to stores that uninstall and reinstall. We also responded within 4 hours of your initial contact and had full resolution to your request within 8 hours that included a full refund. All stores still receive a free trial on their first install.
App is working great. I needed a couple modifications based on my specific use and Shane was excellent. He jumped right on it and followed it all the way through to perfection. App is working great!
Thanks so much. You made my day. It was a pleasure helping you with your setup. Let me know if there's anything else we can do for you.
- Shane
Talk about a useful app. This keeps an active inventory that makes it so your one site can hold inventory for all of your other stores.
Great for sites that have multiple brands but don't want to do multiple stock checks. Really helpful staff as well who seem to be open to ideas of even expanding their app.
Looking forward to what this app is working on.
Simple but effective. This team works really well to get back to you quickly and make sure you understand.
If you are trying to run multiple Shopify stores and have the same items on other stores this will help you keep an active inventory. So if you have 60 it will say you have 60 on both sites and when someone buys 1 item it will be 59 on both. Simple but amazing.
This helped us immensely. We were taking too much time doing inventory checks on multiple sites. Their team made sure we understood how to sync the product and now it has saved us countless hours a month.
My name is Brian Doggett I am CEO of BD Lasers INC. I would first like to state if I could leave a negative number I would. The sheer unprofessionalism of (Emily H) "customer support" rep, was at minimum embarrassing and a child-like tantrum. Emailing my company on the weekend nonstop when not receiving any response due to it being the weekend, she increased in hostility and aggression. Over a customer's $6.50 order that had already been taken care of. She demanded access to our website and provided no help whatsoever unless we connected. Turns out, the customer just didn't pay her invoice yet. Their "engineering team" had to figure this out. Emily informed us she gave OUR customer a list of recommended vendors to use instead of us since we would not let her have control to our site. We do not recommend using Synclogic for your business.
THIS APP IS GENIUS, AND SAVES SO MUCH TIME AND STRESS!!!!!
Never Before have i experienced such amazing technical support, thank you Shane!!. I downloaded sync logic as I need to connect both stores inventory. Also I want a system to list directly to my second Shopify site, so all I now need to do is rewrite unique content for the second site listings once it adds them, this will save hours of work each month
If you need the same requirements as mine above you will find it hard to beat this app for price, other apps offer similar features but are too expensive and complex. This app is so easy once you have set it up.
This is the only app I could find that could do it for a reasonable price. Shane was there on the phone to help me really quickly, even though I am in the UK and he is in Canada. So far the app if working great
I simply gave shane my login permissions for both my wholesale and retail sites and he set it all up for me, I just told him what sync rules I wanted and it was easy as pie. The interface is so simple to use.
Looking forward to using this longterm
Thanks