Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automation of tracking information syncing between Shopify and PayPal. They highlight its user-friendly interface, easy setup, and seamless PayPal and Stripe integration. The app is praised for providing real-time tracking updates, customization options, and reducing PayPal holds and disputes. Merchants also commend the reliable performance and exceptional customer support. Suitable for businesses of all sizes.

June 29, 2022

Simply, the best app of its kind. It couldn't install more easily. It gives me peace of mind and the service is very responsive and effective. On top of that, they keep adding value. They even took the initiative to prepare and distribute Paypal Dispute Templates so merchants can effectively and efficiently defend our cases with Paypal in the event of disputes with customers. And they are always there as a backup for advice !!! What more can one ask for ?

COLORADDICTED.COM
Greece
8 months using the app
Synctrack replied June 30, 2022

You are so sweet! Thanks for making our mornings brighter
Cheers from Hana 🥰

October 5, 2022

Good customer service. Helped me a lot. Great App. Had a problem and he helped me very fast to solve it.

Panamia
Germany
7 months using the app
Synctrack replied October 6, 2022

Thanks a million for your positive feedback 💙💚💛🧡.Glad to hear you've found our app easy and helpful to work with your business. That is our goal. Let’s rock together 🔥🚀

December 1, 2022

This app works perfectly, it saves a lot of effort for my team. Plus, the support team is so helpful! Thank you :)

Bellelise | DE
Netherlands
7 months using the app
Synctrack replied December 1, 2022

How lovely and sweet you are! 🌞 Our team is really impressed with the positive things you shared about our app and support service. 🙏🏻😊🙏🏻😊🙏🏻😊. Let’s rock together 🔥🚀

November 19, 2021

Stella is just perfect, thank you so much for your help. very easy i recommend. simple quickly and sympathique

Spencer Slider
United Kingdom
7 months using the app
Synctrack replied November 19, 2021

Hi Spencer Slider,

Thank you for taking the time to review your experience at Omega.
I’m so glad to hear that our support members were able to make your experience with us a memorable one. I will pass on your compliments to Stella, she is passionate about her work!
We hope that our app will help you well with your business.
If there are any questions about our app, please do let us know!
Best regards,
Kaylee - Omega Team

November 1, 2021

This app helps me to update tracking. Their support is nice and support good for me. thank you so much

Hamyso
United Kingdom
7 months using the app
Synctrack replied November 1, 2021

Hello Hamyso!

Thank you so much for giving us such wonderful words.
Our Team here is very delighted to see your comment. We always would like to provide you the best service that you deserve.

Please feel free to contact us if you need our assistance!

September 16, 2022

I am using this app on 8 different stores and it has been working seamlessly across all of them. The integrations is great and hands-off with just one click. It helped a lot to win disputes on Paypal and avoid holds. A special thank you to Grace from the team who has been very kind and helpful throughout the process.

Glitter Jewel FI
Hungary
7 months using the app
Synctrack replied September 19, 2022

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

February 8, 2023

I haven't had a chance to really test the app yet but the customer service is top quality, Joyce was very helpful in setting up everything.

Le Journal du Whisky
France
7 months using the app
Synctrack replied February 9, 2023

We’re so happy to hear you had a great experience at Omega. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

November 19, 2021

I was looking for a simple, great and efficient app to automatically sync all my tracking numbers with my PayPal account, and I must say that this app is beyond my expectations! I tried other apps before that didn’t work properly and were much more expensive. A huge thanks to Anna and Cong who helped me a lot to configure the app and took the time to support me. Definitely the best app to submit trackings to PayPal!

Lunastra
France
7 months using the app
Synctrack replied November 19, 2021

Hi Lunastra,

Thank you for your great review. At Omega, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Anna and Cong to give them the recognition that they deserves.
They were delighted to hear your feedback.
Please contact us if you have any questions!
Yours truly,
Kaylee - Omega Team

Edited December 21, 2021

Really useful App because Paypal holds your money sometimes and adding the tracking orders manually takes much time.

Simplify24
Austria
7 months using the app
Synctrack replied December 21, 2021

Hi Simplify24
We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

April 23, 2022

Awesome product, really convenient and fast to sync tracking from shopify to paypal. Customer service quickly respone and solve any issues, 5 star for this app

Afrodom
United States
7 months using the app
Synctrack replied April 25, 2022

Wow , thank you so much for your amazing support and kind words. We are building more exclusive features in SyncTrack so stay tuned. Feels truly wonderful to be part of your growth story