Rezensionen (263)

Anzahl pro Bewertungsstufe
  • 88 % der Bewertungen sind 5 Sterne
  • 8 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 2 % der Bewertungen sind 1 Sterne
28. Mai 2024

Great for automating our invoice creation in Xero!

Flamingo Gas
Mehr als 2 jahre mit der App
8. April 2024

We tried using this app in our Shopify store for over a year but could not get it to sync properly and it has been a nightmare reconciling our books. After many attempts with their tech support, we were forced to find an alternative solution, which is much less expensive and has been working like a charm from the minute we installed it. To add insult to injury, Synder will not reimburse us for the 11 months this year we will not be using their app. What a waste of time and money.

The Paschal Lamb
Vereinigte Staaten
Fast 3 jahre mit der App
CloudBusiness Inc hat geantwortet 15. April 2024

Thank you for sharing your feedback with us. We are sorry to hear about your experience. At Synder, we are deeply committed to providing our users with a seamless experience and dedicated support. Depending on the plan, we offer support through various channels such as email, chat, phone or Zoom, along with a comprehensive knowledge base to assist you every step of the way. Our app is designed to be user-friendly for both setup and ongoing synchronization. We noticed that you were with us for several years, and whenever you had any questions, our team was quick to respond and assist you promptly. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to ensure that everything runs smoothly for you.

20. Mai 2024

Sali and the Synder team were incredibly helpful and spent 40-60 min with me asking great questions and helping me identify the sync issues i had. Very appreciative for their customer service and thank you especially to Sali for all her support.

Great product and great team!

Plant Cell Technology
Vereinigte Staaten
11 monate mit der App
26. April 2024

Be very careful, if you are thinking of using Synder - it could cause more problems than it solves, and can be incredibly unreliable: we've been using Synder for just over a year, to connect Shopify to Xero, as it had a functionality we could not find elsewhere. But in that time we have had 3 or 4 major incidents, where Synder has created massive accounting issues. Often, these issues seems to happen following Synder 'updating' something, presumably from not checking for bugs properly. For example the latest issue saw Synder not create invoices for £4700 of orders, and instead applied the value of these orders as payments on unpaid invoices, so removing over £9000 of sales from our cashflow and accounts; it took me 2 days at the worst possible timing to manually fix the accounts. Or a previous incident, when in trying to fix another issue, their support ended up duplicating a few months worth of certain invoices (not helpful when you use direct debits..). It has basically been horribly unreliable; everything can be working fine for weeks or months, and then all of a sudden some change or perhaps an update occurs and a bug (not that Synder will ever call it what it is) will have been created, and the key question is how log does it take for you to discover, and what havoc will it have caused in the meantime! It often feels like you are Beta testing Synder, and paying for the privilege... And what refund will you get from Synder for the wasted days, the lost income, and the hit to your credibility with your customers, not to mention the stress of having your accounts messed up? Frighteningly little, they will likely offer you a handful of 'sync's' , whilst charging a substantial amount for the app, and rarely parting with a penny of what you have paid. If I knew what I know now, I would have never started using Synder; but you build your systems around the use of such things, and it takes planning and effort to redesign how your business operates. It holds great promise Synder, on paper, but in our experience it has been costly, incredibly unreliable at times, and Synder seems to care little about the effect of bugs on customers.

The Fine Cider Company
Vereinigtes Königreich
Etwa ein jahr mit der App
CloudBusiness Inc hat geantwortet 2. Mai 2024

Thank you for taking the time to share your feedback. We are committed to providing the best user experience through our app, which includes offering various customizable settings. While we strive for all features to function optimally, we understand that issues can arise, and we do work hard to address them promptly. Over the past year, you experienced two incidents — one related to incorrect data recording and another regarding the inability to sync unpaid Shopify orders. We also made sure to communicate with you throughout the process to keep you informed. Regarding the recent incident involving 17 orders, this was caused by a setup error that initially prevented the creation of invoices for unpaid orders. Although we had a workaround ready, invoices were manually added to Xero before we could implement it. I want to assure you that your settings are now correctly configured to ensure seamless integration for future transactions. We apologize for any inconvenience this may have caused you. As you continue to use our app, we hope that you will notice our ongoing improvements and responsiveness, and update your review based on your experience. If you have any further concerns or questions, please do not hesitate to reach out.

15. Mai 2024

Synder is great! I use it for both of my e-commerce brands. I highly recommend using it to keep your books organized. The Support is great and Vili was super helpful during our setup call!

Hammer Back
Vereinigte Staaten
7 monate mit der App
17. Mai 2024

I used Synder as our first bridge from Shopify to QuickBooks, worked great, due to our company moving to QuickBooks Commerce which was unexpectedly retired, we needed a solution to manage our data. After so many failed attempts to move our data, even from QB Online to QB Enterprise, the data would not import. Always failed after hours of wasted time, until we came across the Synder App and their Business Importer/Exporter. Easy quick setup and fast results. Darya from support was spot on during setup, with fast response time! Great app!

Whalen's Speed R&D | Whalen Tuned
Vereinigte Staaten
5 monate mit der App
11. Mai 2024

Let me tell you about Synder and how it’s totally transformed the way I run my business. This app is like having a trusty sidekick for all the nitty-gritty but super important tasks, freeing me up to focus on the fun stuff. With Synder, everything from sales and refunds to fees and shipping is handled smoothly.

If you're new to the game, like I was, definitely check out their YouTube channel. Their videos are like treasure maps for navigating the platform. And don't skip the free web demo – it's your chance to get all your burning questions answered before you jump in. Then, take advantage of the 15-day free trial to see the magic for yourself.

Before my trial ran out, I knew Synder was the real deal. I splurged on an hour of private screen sharing help, and let me tell you, it was worth every penny. It saved me a ton of headaches and boosted my confidence, especially with confirming all my mappings and fixing some errors on my QuickBooks Desktop. After that, I stuck with Synder for a few more weeks and even scheduled another session to tackle any lingering questions. Huge shoutout to George, my customer service superhero. He was there every step of the way, patient and always ready to help. It was nice to have an assistant assigned to you from day one!

Sure, there are other options out there, but Synder is top-notch – and budget-friendly too. And George? He's the real MVP, no contest. Thanks to Synder, running my business has become a breeze, and I couldn't be happier.

Vereinigte Staaten
5 monate mit der App
29. Mai 2024

Brilliant app and supports the easy and very configurable integration between shopify and xero. I got brilliant support from Sali who helped me out on a few issues which I had while testing out the solution. Overall its been an great experience so far!

&Open Wholesale Development
Vereinigte Staaten
22 tage mit der App
2. Mai 2024

Synder was a game changer for us. After spending hours troubleshooting other apps, Synder was the solution we needed to connect our Shopify to QBO. It now works seamlessly and was pretty straight forward to implement.

Farriers Warehouse
Vereinigte Staaten
25 tage mit der App
28. Februar 2024

Great app that does everything it should. Fantastic, quick support from James and George.

Icey-Tek / Cool Boxes UK
Vereinigtes Königreich
Mehr als 2 jahre mit der App