QuickBooks/Xero sync ‑ Synder

It took ConnectBooks three weeks to onboard us. The difference in support was a chasm. ConnectBooks have the ability to map products between QuickBooks and your marketplaces with a simple excel sheet - like every other application. Synder do not have this facility, we worked with their technical team but they were slow and provided incomplete mapping and support - more so they did not deliver what was promised, only 10% (enough to fill a screen). ConnectBooks focus on payouts which is all that is needed - no more gazillion new customers interfering with our wholesale business.

We asked for a refund of some of the fees we paid so that we could pay the data for our ConnectBooks implementation but they refused. Initiated a credit card dispute.

I am disappointed with this experience, I see many good reviews here but recently some very negative ones. I believe this is an account management issue with a specific account manager that needs to get fixed and made right by Synder management.

I used Synder as our first bridge from Shopify to QuickBooks, worked great, due to our company moving to QuickBooks Commerce which was unexpectedly retired, we needed a solution to manage our data. After so many failed attempts to move our data, even from QB Online to QB Enterprise, the data would not import. Always failed after hours of wasted time, until we came across the Synder App and their Business Importer/Exporter. Easy quick setup and fast results. Darya from support was spot on during setup, with fast response time! Great app!

Let me tell you about Synder and how it’s totally transformed the way I run my business. This app is like having a trusty sidekick for all the nitty-gritty but super important tasks, freeing me up to focus on the fun stuff. With Synder, everything from sales and refunds to fees and shipping is handled smoothly.

If you're new to the game, like I was, definitely check out their YouTube channel. Their videos are like treasure maps for navigating the platform. And don't skip the free web demo – it's your chance to get all your burning questions answered before you jump in. Then, take advantage of the 15-day free trial to see the magic for yourself.

Before my trial ran out, I knew Synder was the real deal. I splurged on an hour of private screen sharing help, and let me tell you, it was worth every penny. It saved me a ton of headaches and boosted my confidence, especially with confirming all my mappings and fixing some errors on my QuickBooks Desktop. After that, I stuck with Synder for a few more weeks and even scheduled another session to tackle any lingering questions. Huge shoutout to George, my customer service superhero. He was there every step of the way, patient and always ready to help. It was nice to have an assistant assigned to you from day one!

Sure, there are other options out there, but Synder is top-notch – and budget-friendly too. And George? He's the real MVP, no contest. Thanks to Synder, running my business has become a breeze, and I couldn't be happier.

Brilliant app and supports the easy and very configurable integration between shopify and xero. I got brilliant support from Sali who helped me out on a few issues which I had while testing out the solution. Overall its been an great experience so far!

Synder is great! I use it for both of my e-commerce brands. I highly recommend using it to keep your books organized. The Support is great and Vili was super helpful during our setup call!

Sali and the Synder team were incredibly helpful and spent 40-60 min with me asking great questions and helping me identify the sync issues i had. Very appreciative for their customer service and thank you especially to Sali for all her support.

Great product and great team!

Absolutely loving Synder for integrating our Shopify sales into QuickBooks Online (QBO)! The customization level this SAAS software offers is mind-blowing. You can tweak just about anything to ensure your sales data syncs just the way you need it to. And those smart rules? Game-changer. They allow for such precision in how transactions are handled, ensuring everything lines up perfectly in our accounting.

The interface is another highlight. It's super intuitive, making navigation a breeze, even for someone who might not be tech-savvy. Yes, I won't lie, the initial setup does require a bit of time and patience. But trust me, it's an investment that pays off massively in the long run. It streamlines everything so smoothly that you'll wonder how you managed your accounts without it.

For folks who like to keep a hands-on approach (like me!), the manual sync option is a blessing. It gives you that extra bit of control whenever you feel the need to double-check or adjust things on the fly.

And let's talk about the customer service. Fast, efficient, and genuinely helpful. A big shout out to Clarissa, who was an absolute star in guiding us through the setup process and answering every question with such patience and expertise. It's not just about having a great product; the support behind it makes a world of difference, and Synder truly excels in this.

If you're on the fence about choosing a syncing solution for your sales and accounting needs, I can't recommend Synder enough. It's transformed how we handle our finances, making everything more organized and significantly less stressful.

Be very careful, if you are thinking of using Synder - it could cause more problems than it solves, and can be incredibly unreliable: we've been using Synder for just over a year, to connect Shopify to Xero, as it had a functionality we could not find elsewhere. But in that time we have had 3 or 4 major incidents, where Synder has created massive accounting issues. Often, these issues seems to happen following Synder 'updating' something, presumably from not checking for bugs properly. For example the latest issue saw Synder not create invoices for £4700 of orders, and instead applied the value of these orders as payments on unpaid invoices, so removing over £9000 of sales from our cashflow and accounts; it took me 2 days at the worst possible timing to manually fix the accounts. Or a previous incident, when in trying to fix another issue, their support ended up duplicating a few months worth of certain invoices (not helpful when you use direct debits..). It has basically been horribly unreliable; everything can be working fine for weeks or months, and then all of a sudden some change or perhaps an update occurs and a bug (not that Synder will ever call it what it is) will have been created, and the key question is how log does it take for you to discover, and what havoc will it have caused in the meantime! It often feels like you are Beta testing Synder, and paying for the privilege... And what refund will you get from Synder for the wasted days, the lost income, and the hit to your credibility with your customers, not to mention the stress of having your accounts messed up? Frighteningly little, they will likely offer you a handful of 'sync's' , whilst charging a substantial amount for the app, and rarely parting with a penny of what you have paid. If I knew what I know now, I would have never started using Synder; but you build your systems around the use of such things, and it takes planning and effort to redesign how your business operates. It holds great promise Synder, on paper, but in our experience it has been costly, incredibly unreliable at times, and Synder seems to care little about the effect of bugs on customers.

We've been using Synder for a couple of years now and find it extremely beneficial for our QBO accounting system. We recently had an issue where our synchronizations stopped working after an update and Marko with Customer Support was able to give me the resolution quickly. Overall, satisfied with the product and the support. George gave us excellent support.

Working with Kay Reel has been a pleasure as well as a great learning experience. He is patient and professional and friendly; I was able to get my issues resolved because of him. Shoutout to Lana, she is also amazing. Thanks Synder !!!