Accounting sync ‑ Synder , 257 avis

This application has been very helpful in integrating Amazon with Quickbooks. It pulls in all transaction details into Quickbooks, and Ted also assisted with the Smart Rules to automate the assignment of the correct GL category I wanted based on the Description of the expense. Really surprised to receive help so late in the evening too - apparently they provide support 21/5. Thanks Ted!

Snyder helped me sync historical data after I had issues with another app. It brought over whole sales orders which is exactly what I needed.

It has cut my workload in half. Its just great to be able to sycn between shopify and xero.

I couldn't be more impressed with the support during set up. Nothing was too much trouble for Andrew and he provided first class assistance to get everything up and running. Extremely pleased to have found this company!

Synder has been very useful for syncing transactions in our business. It's made accounting a breeze!

Great app. I had a couple of questions and I scheduled a call and a zoom meeting. Darya’s customer services was amazing.

As our business grew, we found that we needed to move all of our books from a manual method to Quickbooks Online. We reviewed a few products and Synder looked like the one we wanted to try. First off let me say that I went into the usage of the app expecting something easy. And by that I mean, install, it goes, it's done. This app is not "easy" but when you think about it you're connecting Shopify to Quickbooks.. and cross populating a LOT of fields. It's not going to be plug and play. No app is. This will take some time to get set properly, there ARE questions you need to answer and things you need to know about how your books process. That's not an unreasonable request, and I think if you connect Shopify to Quickbooks, and you're not an accountant, you should expect it's gonna take you some time. That being said....
We were able to import an entire year's transactions from shopify into quickbooks. We get payments from shopify and paypal. We also get payments in multiple currencies. Synder was able to handle all of that. It works in the background now because it is set up properly. It works. NOW... here's the gotchas. This is my fault, not Synders. I bought the app, and pre-paid for credits. I clicked through really fast and imported everything... and realized I did it wrong. I just wasted all my pre-paid credits. This would be fine if it was a week of data. But I pulled 12 months in. My credits were gone. This all of a sudden became a very expensive project. I called support and explained the situation. 100% my fault, I'm a dummy, I set it up wrong, I screwed it up. They were kind enough to give me back a good percentage of credits. They didn't have to do that. I have placed a LOT of support calls. Support is online, via chat. They are responsive, fast, accurate, and solve the issues for me. Honestly, it's a really good app. My only warning, as I said... if you are linking shopify to ANY quickbooks account.... don't get an app and just click install and run, thinking it's going to be easy and solve your problems. It's not. No app will do that. It's customizable on purpose. But once you do it.... you're set. A great app. Take the time to do it right. I should also add that the support team has called me to check on me, and most recently Darya called to make sure everything was working properly from my support tickets I've sent in, and for a status and review if I had any feedback on stuff, so they could make the product better. Thank you for checking on us Darya!

Update 3/22/23 - Phone support George has been super helpful and went above and beyond to solve the issues at hand. Not just doing his job but genuinely trying to solve problems!

Update 7/15/22 - The support experience has deteriorated in the past months. The development team is taking extensive time (est. 1-3 weeks) to fix issues. Before then they were able to fix it within a week. Responses from the support team are generally longer than 24 hours, typically in the 48-72 range. The responses often don't solve the issue at hand and would require follow-up, which extends the already lengthy process. I've been using this app for more than half a year. Functionalities - outstanding. I use shopify payment, PayPal and Quickbooks. The integration is seamless, especially considering that Synder is a third party app and have to work with all these guys to get things right Support - extremely knowledgeable staffs who know the apps in and out and have knowledge on the accounting aspects too. Responsive, efficient and willing to help. I've never seen a support team that's this dedicated. Whenever I point out bugs, their dev team is usually able to resolve it or come up with a fix in the next several months. I wish I could have a dev team like this. Those are not easy fixes. Excellent App that automated our revenue process. Very helpful support as well - responsive and willing to help.

The App appears to do everything I want it to. Shopify payments & PayPal integration. Hopefully this will minimise my processes now.

I was new to the app and Tony was very helpful in getting me all set up with a plan that fit my company's needs. Great customer service