Note globale
4,8
Nombre d’avis par note
  • 90 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
18 avril 2023

Great platform, however, hard to set up and their pricing structure is not straight forward. Ended up being charged per automation rule, ect... seems like they are trying to get you to pay extra where ever they can.

THC Provisions Wholesale
États-Unis
15 jours d’utilisation de l’application
CloudBusiness Inc a répondu 20 avril 2023

Hello, thank you for your feedback. Synder has flexible pricing which is suitable for any business size. We allow customers to find a suitable plan for their needs without overpaying for the functionality they do not need. Thus, different pricing options have different features included and this information is transparently indicated on our billing page. Since we have a 15-day free trial period and no credit card information is required, it is possible to check out what functionality your business needs prior to purchasing the subscription. And our team is always glad to help so you can make informed decisions that benefit your business. Please, do reach out to us via help@synder.com or the support option available on your plan, so that we can quickly answer your questions and make sure Synder works for you. We would be happy to assist you with setting things up in the correct way.

Modifié le 28 juillet 2023

This product is great for recording costs on Amazon in QB. However, it does not come "out of the box" and it will take hours of programming on your side and continued back and forth via email to get things just right.

You have to advocate for your company and your books as the onboarding only covers a small portion of the specific rules and fees you will incur selling on Amazon.

Furthermore, be careful about potential price changes after you are in their ecosystem.

We have also been waiting on the Walmart fees integration for over a year. Each month, it is a month away from production, but it has yet to come to fruition.

American Hospital Supply
États-Unis
Plus d'un an d’utilisation de l’application
24 décembre 2020

Hard 2 stars or soft 3 stars. The platform seemed easy to use. I was more than happy to subscribe but before I did I had some questions and wanted to be shown how to use the website via a demo (which is standard with most SAAS businesses). I was told there are webinars or paid personal demos. Now call me old fashion but shouldn't the salesperson be courting the client? It also makes me think if this is the way I am treated as new business AKA a hot prospect how will I be treated when I have joined! My advice to the CEO or head of sales is to think about your target market. You are targeting people who are busy and want the accounting side of things to be taken care of. If there is software that can help me with bookkeeping whether it is $50 or $150 a month does not matter. I would happily pay more to have my hand held and shown exactly how to use it only think about it at tax time. Not only that, I would probably never change even if there was a cheaper alternative on the market as it would be more hassle than it is worth. For these reasons I have uninstalled Synder and will use one of their competitors which I hope will show more customer care.

Pet Shield Australia
Australie
3 jours d’utilisation de l’application
CloudBusiness Inc a répondu 28 décembre 2020

Dear William,
I am very sorry for any inconvenience. We offer free weekly webinars and personal demos, for which you can sign up from the app or via the link that was emailed by our specialists. You can also contact the support team via email, phone, or the in-app chat (all of the options are available to trial users) and directly ask any questions you might have to make sure the app suits your business needs. Regarding your case, our management team contacted you additionally to solve the issue and make sure you have all the necessary details to make an informed decision. We will be glad to have you back and to customize Synder in accordance with your preferences!