QuickBooks/Xero sync ‑ Synder

I was new to the app and Tony was very helpful in getting me all set up with a plan that fit my company's needs. Great customer service

Synder is great. What makes it great is the customer service. Syncing transactions across platforms is a bit of a daunting task, but Tina made it easy for me and my company. The only downside of the app is that it does not allow for push data from QBO to my marketplace apps (such as shopify). When you are trying to manage a large complex inventory you need to be able have QBO speak to the marketplace when new inventory has been purchased so it knows to restock. We actually solved this using another app that was free. But unlike other apps like A2X this app allows me to utilize QBO's built in inventory product costing which allows us to get accurate cost of goods sold reporting. Other apps like A2X require that you manually update the cost of goods sold in their system. When you are managing an inventory of hundreds of parts that change all the time this is a non-starter. Synder is the only product we have found that is reliable and has excellent customer service.

Easy way to record all the transactions in accounting software. Customer support if fast and efficient. I wish they added more transactions per plan.

Best app so far to connect Shopify and XERO.
After many hours spent looking for a descent app to connect XERO and SHOPIFY I think I found "THE ONE"
Thanks Tony for the amazing support setting it up! I sure it will be worth every penny. Joel

I love this app for my Shopify store. I never have to worry about ensuring my QBO is up-to-date. And Lizzie was helpful by reaching out to ensure all was well with my account.

Synder is a great app for seamlessly syncing transactions between Shopify & Quickbooks. Lizzie offered great customer support too!

I was initially skeptical as I wasn't sure if the app would work for me. Synder is a great app and their customer service is first-rate. Darya Kisel made every effort to walk me through the app and make sure it was set up and working properly making my decision to purchase much easier.

A great app to help import sales transactions from various payment platforms. Also supports currency conversion as we have sales in two different currencies.

Turned into an existential threat to our company

Synder built an atomic bomb into our entire accounting and did nothing to fix it for one month. We do not know how to proceed, the Service is not replying and we do not have a way out. We have thousands of orders in the backlog that are not synced and no way to solve the problem. Our cash flow is off, our inventory is off and we are entirely blind.

Be aware of all the fake reviews of newly added users that only rated Synder. Check the negative ratings for an accurate idea.

Update: The friendly Service team helped us to solve the complete shutdown after multiple weeks. Now the tool is 20% working with multiple failures per hour. I am definitely not happy with the current state, as we have one person nearly full-time monitoring Synder.

Update: Weeks later, the tool is still not working. Errors and red flags are everywhere. We are in 24/7 contact with support but we are still looking for a solution.

Update: The issues seem to be fixed now and our books are restored correctly. Andrew worked hard to solve our problems and we appreciate his assistance. We will update this review in the future in case the system stays stable or collapses again.

Update: Another update. After reconciling our books we found countless other problems that were caused by Synder. The service guys (especially Vili) are legends but the tool simply does not work. It creates so many problems and we invest more time in trying to solve them than we are saving using the tool. For the past months, our inventory, sales figures, and revenues have been completely off and we are doing everything we can to straighten things out to close the year properly. So despite all the great and responsive service, Synder and everything is represents is probably the biggest problem we are currently dealing with as a company

Andrey was super helpful in addressing my issues today and was quick to respond! Synder has made our accounting seamless!