Accounting sync ‑ Synder , 254 değerlendirme

As our business grew, we found that we needed to move all of our books from a manual method to Quickbooks Online. We reviewed a few products and Synder looked like the one we wanted to try. First off let me say that I went into the usage of the app expecting something easy. And by that I mean, install, it goes, it's done. This app is not "easy" but when you think about it you're connecting Shopify to Quickbooks.. and cross populating a LOT of fields. It's not going to be plug and play. No app is. This will take some time to get set properly, there ARE questions you need to answer and things you need to know about how your books process. That's not an unreasonable request, and I think if you connect Shopify to Quickbooks, and you're not an accountant, you should expect it's gonna take you some time. That being said....
We were able to import an entire year's transactions from shopify into quickbooks. We get payments from shopify and paypal. We also get payments in multiple currencies. Synder was able to handle all of that. It works in the background now because it is set up properly. It works. NOW... here's the gotchas. This is my fault, not Synders. I bought the app, and pre-paid for credits. I clicked through really fast and imported everything... and realized I did it wrong. I just wasted all my pre-paid credits. This would be fine if it was a week of data. But I pulled 12 months in. My credits were gone. This all of a sudden became a very expensive project. I called support and explained the situation. 100% my fault, I'm a dummy, I set it up wrong, I screwed it up. They were kind enough to give me back a good percentage of credits. They didn't have to do that. I have placed a LOT of support calls. Support is online, via chat. They are responsive, fast, accurate, and solve the issues for me. Honestly, it's a really good app. My only warning, as I said... if you are linking shopify to ANY quickbooks account.... don't get an app and just click install and run, thinking it's going to be easy and solve your problems. It's not. No app will do that. It's customizable on purpose. But once you do it.... you're set. A great app. Take the time to do it right. I should also add that the support team has called me to check on me, and most recently Darya called to make sure everything was working properly from my support tickets I've sent in, and for a status and review if I had any feedback on stuff, so they could make the product better. Thank you for checking on us Darya!

Update 3/22/23 - Phone support George has been super helpful and went above and beyond to solve the issues at hand. Not just doing his job but genuinely trying to solve problems!

Update 7/15/22 - The support experience has deteriorated in the past months. The development team is taking extensive time (est. 1-3 weeks) to fix issues. Before then they were able to fix it within a week. Responses from the support team are generally longer than 24 hours, typically in the 48-72 range. The responses often don't solve the issue at hand and would require follow-up, which extends the already lengthy process. I've been using this app for more than half a year. Functionalities - outstanding. I use shopify payment, PayPal and Quickbooks. The integration is seamless, especially considering that Synder is a third party app and have to work with all these guys to get things right Support - extremely knowledgeable staffs who know the apps in and out and have knowledge on the accounting aspects too. Responsive, efficient and willing to help. I've never seen a support team that's this dedicated. Whenever I point out bugs, their dev team is usually able to resolve it or come up with a fix in the next several months. I wish I could have a dev team like this. Those are not easy fixes. Excellent App that automated our revenue process. Very helpful support as well - responsive and willing to help.

The App appears to do everything I want it to. Shopify payments & PayPal integration. Hopefully this will minimise my processes now.

I was new to the app and Tony was very helpful in getting me all set up with a plan that fit my company's needs. Great customer service

Easy way to record all the transactions in accounting software. Customer support if fast and efficient. I wish they added more transactions per plan.

Best app so far to connect Shopify and XERO.
After many hours spent looking for a descent app to connect XERO and SHOPIFY I think I found "THE ONE"
Thanks Tony for the amazing support setting it up! I sure it will be worth every penny. Joel

I love this app for my Shopify store. I never have to worry about ensuring my QBO is up-to-date. And Lizzie was helpful by reaching out to ensure all was well with my account.

Synder is a great app for seamlessly syncing transactions between Shopify & Quickbooks. Lizzie offered great customer support too!

I was initially skeptical as I wasn't sure if the app would work for me. Synder is a great app and their customer service is first-rate. Darya Kisel made every effort to walk me through the app and make sure it was set up and working properly making my decision to purchase much easier.

Andrey was super helpful in addressing my issues today and was quick to respond! Synder has made our accounting seamless!