Pet Shield Australia
Hard 2 stars or soft 3 stars. The platform seemed easy to use. I was more than happy to subscribe but before I did I had some questions and wanted to be shown how to use the website via a demo (which is standard with most SAAS businesses). I was told there are webinars or paid personal demos. Now call me old fashion but shouldn't the salesperson be courting the client? It also makes me think if this is the way I am treated as new business AKA a hot prospect how will I be treated when I have joined! My advice to the CEO or head of sales is to think about your target market. You are targeting people who are busy and want the accounting side of things to be taken care of. If there is software that can help me with bookkeeping whether it is $50 or $150 a month does not matter. I would happily pay more to have my hand held and shown exactly how to use it only think about it at tax time. Not only that, I would probably never change even if there was a cheaper alternative on the market as it would be more hassle than it is worth. For these reasons I have uninstalled Synder and will use one of their competitors which I hope will show more customer care.
I am very sorry for any inconvenience. We offer free weekly webinars and personal demos, for which you can sign up from the app or via the link that was emailed by our specialists. You can also contact the support team via email, phone, or the in-app chat (all of the options are available to trial users) and directly ask any questions you might have to make sure the app suits your business needs. Regarding your case, our management team contacted you additionally to solve the issue and make sure you have all the necessary details to make an informed decision. We will be glad to have you back and to customize Synder in accordance with your preferences!