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Hello, it was working so far but for any reasons, it's not working anymore. I have to refresh to see the wanted tag in new orders.. Do you have any idea ?
Best regards
Hi,
Thank you for writing in, we are aware of the issue and our developers are working as quickly as possible to resolve it. As you correctly noted rules still run when triggered manually, and we anticipate them running automatically again no later than the end of this week.
Thank you again and again my sincere apologies.
Matt
A very simple but useful app. Exactly what we were looking for. The customer support is very fast and happy to help with personal requests.
I use this app to automate tagging for our orders. Saves us a lot of time and love that you can do bulk tagging as well. Customer service was great too when I had a few questions. Thanks!
The customer support team are second to none.
Kets was incredibly helpful setting up our account & creating additional tagging rules for us based on some unique requirements.
The app itself has all the functionality you want for order & customer tags & is very straightforward to use.
Would recommend this app to anyone.
This app is straightforward and simple to use. The import function to add or remove tags are useful as well. Support is extremely fast and helpful
I use this application for some specific requests from our company. I am missing a simple rule that I did not find in other plugins either. I simply asked TagRobot technical department to develop it for us. To my great surprise, it was accepted and in a few days, it was done. We tested it - it works perfectly. The functionality was - adding a specific tag to new registrants depending on the domain name of emails. I continue to work with them and ... thank you very much for helping us.
We were looking for an app to replace Shopify Flows that will help us tag customers based on their orders. This app indeed fulfills our requirements and provides us with just the solutions we needed. It is also very simple to use when selecting which triggers to use and when it should apply. Customer support was amazing -- speedy response time and helpful all the way!
This app is so easy to use, the rules for tagging are so easy and logical. But it only works 50% of the time and the support provided is basically non-existent. If the app worked it would be the perfect tagging app. But at this stage, I cannot recommend it. So disappointing.
I'm sorry for the inconsistency you experienced with Tag Robot, App is now under a new developer and has been improved significantly to avoid any such issues, also now you can expect a very fast response to your support requests!
Brilliant app! Straight-forward, simple yet powerful.
Also superb customer support, Kets helped me setting up a specific use case in no time :)
I would definitely recommend the app!
The app did what I needed it to do, and customer service was prompt and helpful. I use this on multiple stores.