T: Google Tag & Conversion API

T: Google Tag & Conversion API

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2024년 9월 25일

I have spent almost 2 days with Tagfly to setup serverside tracking but looks like developers have no idea of what to do, Despite spending huge amount on google ads the dashboard shows 0 conversions in google dashboard after 24 hours and the developer says it should populate after 2-3 days which makes no sense at all. Data after 2-3 days makes it more funny, so you will have no idea whats happening with the campaigns neither you can optimize any campaign. Please use some other app or use enhanced conversions.

Denim&you
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앱 사용 기간 대략 2개월
답글 TagFly개 2024년 9월 26일

Hi,

Thank you for taking the time to share your feedback. We are truly sorry for the challenges you faced while setting up server-side tracking with Tagfly. We completely understand how critical real-time data is for optimizing your campaigns, and we regret that our service fell short of your expectations.

It’s clear that we did not meet your needs, and we take full responsibility for the confusion and frustration this has caused. We apologize for any miscommunication around the data population timeline, and we acknowledge that waiting for days for conversion data is not ideal, especially when quick insights are vital for making campaign decisions.

Please know that your experience is important to us, and we are committed to improving our app to provide faster, more accurate data so you can optimize your campaigns effectively. We will also work on better educating our support team to ensure smoother guidance in the future.

If you need any further assistance, please don’t hesitate to reach out to us via our 24/7 live chat support or by emailing support@omegatheme.com. We sincerely hope that we can earn your trust back and have the opportunity to support you again. Thank you for your honest feedback—it’s helping us make our app better for everyone.

2023년 4월 19일

I have installed this app before few days age and in trail period i have deleted . and i have send the message to app but this app didn't refund the payment and didn't responsed . this is not a good why are you giving trail simple why you not saying to people there is no trial . not good very bad expericse with this app

Get Stylish Online Store
파키스탄
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답글 TagFly개 2023년 4월 19일

Dear everyone at Get Stylish Online Store,

Thanks for taking the time to share with us your experience.
We apologize for any inconvenience caused. We understand that you had issues with our app's trial period and subsequent payment. However, we would like to clarify that we do offer a trial period for our app as stated in our app billing. The issue is that you first time installed our app in October and then installed it again in December, at that time, the trial period is over.

In regard to your feedback, we appreciate hearing from all of our customers and we take every piece of feedback seriously. However, we also believe that the feedback should accurately reflect the customer's experience. As we have already informed you earlier, Shopify's support team confirmed that they forwarded the request to their billing team on 1st April. Unfortunately, there is not much that we can do from our end beyond reporting the issue to Shopify

Again, we apologize for any inconvenience and hope you understand our situation.
Best regards,
Kaylee - Customer Success Leader at Omega

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