TagFly Google Ads, Tag Manager
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The reasons I uninstalled this app after MANY hours of integration and attempts to correct data accuracy issues:
1. This app does not track the full information of the customer journey that I need through all of the platform integrations of GA4, FB/IG, TikTok
2. This app does not provide basic reporting and exporting abilities to track over time for analysis
3. This app has not worked properly with updated data abilities since upgrading. I have spent several hours (late at night) to try to resolve this with customer service to no full resolution.
4. My experience with customer service has been poor. Issues have not been fully resolved. Each of the six times I’ve started working with customer service, I have had to start from the beginning, going over the same information, with no resolve. I have been told that the developers would fix it, or be in contact when they did not follow through, or resolve the issue, or only partly resolved the issue.
Hello there,
I’m sorry to hear about your experience and appreciate you taking the time to provide feedback.
Our developer have fixed all issues related to reporting, and updates will roll out in time with the platform.
Regarding the exporting feature, it is currently in our backlog for research and development. Implementing this feature is complex, but we’re committed to working on it in the near future.
I also apologize for the poor experience with our customer service. I understand the frustration of having to start from the beginning each time you reach out. To better assist you, I’d like to offer our personal contact line for one-on-one support if you prefer.
Thank you for your patience and understanding as we work to improve our services.
Best regards,
Kaylee
The integration only worked through GA4 setup. Despite the excellent and responsive support from Customer Service, we were unable to get conversion goals functioning directly within Google Ads. In the end, the only reliable solution was to import the goals from GA4 into Google Ads — this was the only setup that worked as intended.
Despite this limitation, I ultimately returned to using this app after testing several alternatives that failed to meet our needs, including:
Stape Server GTM
Levar Conversion Tracking
∞ Google Ads Tracking & GTM
GroPulse GTM & Data Layer
In fact, we tried most of the available apps. Many were removed shortly after installation either because they couldn’t be configured properly or simply didn’t work for our setup.
This app, while not perfect, was the only one that gave us a working integration — and for that reason, we decided to continue using it.
Dear our customer,
Thank you for sharing your feedback, and I sincerely apologize for the frustration experienced during the setup process. I understand how important it is to track conversions accurately and promptly.
To clarify, the delay in Google Ads conversion data was likely due to two factors:
1. Timeframe: Google Ads typically requires 12–24 hours to process and display conversion data after the first recorded event. Your tracking was enabled on May 26 (17:34 UTC), and by May 28, the system may not yet have captured conversions—especially if no users converted from ads during that short window.
2. Channel Removal: On the evening of May 28, the Google Ads channel was disconnected, which halted all tracking. Our team had shared a detailed report confirming no ad-driven conversions occurred between May 26–27, and we advised allowing more time for data to populate.
While the GA4 workaround resolved the issue, I hope you can connect Google Ads again and give it some time to capture the data. If you encounter any issues, our support team is always happy to help.
Your patience and understanding are greatly appreciated.
Best regards,
Kaylee from Tagfly Team
I have spent almost 2 days with Tagfly to setup serverside tracking but looks like developers have no idea of what to do, Despite spending huge amount on google ads the dashboard shows 0 conversions in google dashboard after 24 hours and the developer says it should populate after 2-3 days which makes no sense at all. Data after 2-3 days makes it more funny, so you will have no idea whats happening with the campaigns neither you can optimize any campaign. Please use some other app or use enhanced conversions.
Hi,
Thank you for taking the time to share your feedback. We are truly sorry for the challenges you faced while setting up server-side tracking with Tagfly. We completely understand how critical real-time data is for optimizing your campaigns, and we regret that our service fell short of your expectations.
It’s clear that we did not meet your needs, and we take full responsibility for the confusion and frustration this has caused. We apologize for any miscommunication around the data population timeline, and we acknowledge that waiting for days for conversion data is not ideal, especially when quick insights are vital for making campaign decisions.
Please know that your experience is important to us, and we are committed to improving our app to provide faster, more accurate data so you can optimize your campaigns effectively. We will also work on better educating our support team to ensure smoother guidance in the future.
If you need any further assistance, please don’t hesitate to reach out to us via our 24/7 live chat support or by emailing support@omegatheme.com. We sincerely hope that we can earn your trust back and have the opportunity to support you again. Thank you for your honest feedback—it’s helping us make our app better for everyone.