TagFly Google Ads, Tag Manager

Thank you for the amazing review! 🎉 We’re so happy to hear that TagFly has been a game changer for your Google Ads and Tag Manager setup! The fact that you were able to match your purchases 100% in GA4 to Shopify’s reported sales is fantastic! 📊🚀

We’re also glad that our support team could assist you quickly, even with the challenges around recent GTM changes. Their dedication to providing top-level service, no matter the time zone, is something we truly pride ourselves on! 🌍💪

Thanks again for sharing your experience — we appreciate your trust and your high recommendation! 😊 If you need any further support, we’re always here for you!

Thank you so much for your amazing 5-star review! Your kind words made our day! 🥰 We're thrilled to know you enjoyed your experience with us. 🎉 Your support means the world to us, and we can't wait to serve you again! 🙌

If there's anything else we can do to make your experience even better, just let us know. Have an awesome day! 🌈

🌟 Thank you so much for your fantastic feedback! We're delighted to hear that the easy installation and strong support made a difference for you. It’s great to know our app has been a game changer for tracking conversions across many channels. We appreciate your trust and are always here to help make your experience even better! 🙌💙

Hello there,

I’m sorry to hear about your experience and appreciate you taking the time to provide feedback.

Our developer have fixed all issues related to reporting, and updates will roll out in time with the platform.

Regarding the exporting feature, it is currently in our backlog for research and development. Implementing this feature is complex, but we’re committed to working on it in the near future.

I also apologize for the poor experience with our customer service. I understand the frustration of having to start from the beginning each time you reach out. To better assist you, I’d like to offer our personal contact line for one-on-one support if you prefer.

Thank you for your patience and understanding as we work to improve our services.

Best regards,
Kaylee

Dear our customer,

Thank you for sharing your feedback, and I sincerely apologize for the frustration experienced during the setup process. I understand how important it is to track conversions accurately and promptly.

To clarify, the delay in Google Ads conversion data was likely due to two factors:

1. Timeframe: Google Ads typically requires 12–24 hours to process and display conversion data after the first recorded event. Your tracking was enabled on May 26 (17:34 UTC), and by May 28, the system may not yet have captured conversions—especially if no users converted from ads during that short window.

2. Channel Removal: On the evening of May 28, the Google Ads channel was disconnected, which halted all tracking. Our team had shared a detailed report confirming no ad-driven conversions occurred between May 26–27, and we advised allowing more time for data to populate.

While the GA4 workaround resolved the issue, I hope you can connect Google Ads again and give it some time to capture the data. If you encounter any issues, our support team is always happy to help.

Your patience and understanding are greatly appreciated.
Best regards,
Kaylee from Tagfly Team