I am updating my review to 4 stars, not 5, because I was taken care of, as soon as I wrote the 1 star review. I think it doesn't have to get to this point to receive a good customer support.
I was Extremely bad customer support.
I installed their app, then had to change my theme and couldn't switch the app from one theme to another. In their FAQ, It wasn't clear to me how to do this so I reached out to them to help me out, I did not want to mess with my coding. The first time they replied that they didn't see my website in their customer list, so I had to send them a screenshot proving that I had installed their app, by the way they ask you to reply by messenger then you think your message will be taken care of in a few minutes while it took them 5 days to get back to me asking me to delete the app and reinstall it, so I did, and I still cannot see the required page on my Shopify store so I can linked it to my menu.
On top of this, I have requested twice to have a Demo and no one reached out.
Unless they reach out fast and solve the issue, I am keeping my 1 star.
We reacted to the customer concern and reviewed the integration by requesting Shopify collaborator access. We also assisted the customer with further questions but Nada Sawaya rejects removing their 1-star review.
There is no integration issue with Talkable, but they still ignore our emails.
Ice + Dust Pottery
Really love this app — it does so much that it's hard to believe that it's free! My customers haven't really used it much just yet but it's only been about a month.
I would love to see more options to style and configure the alerts. The hard corners of the alert windows and the all caps text really don't match the rest of my theme, but unfortunately I'm stuck with them.
Giving this app 4 stars.The only minus would be the fact that the word "Talkable.com" seems to appear in every section including signup pages.Seems very unprofessional for a business trying to achieve brand awareness.
Thank you for your review! Do not hesitate to reach out to us via a support widget and we will help you find an optimal layout to look more professional ;)
Overall a great app, the only minus is the lack 'x' on the trigger widget so customers can actually close it if they don't want to refer anyone
We’re glad you like our application. We can add the X button for you no problem, you can use the inside-app support widget to request the change ;)