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OMG Is this really free? Seriously? Many many awesome features - thanks. Lots of customize options - and instant support!!! Was using chatra and loved their free trial, but just couldn't pay almost $200/year for all those fun extra options in a chat app. This has the same (if not more) features and its FREE (no trial - just FREE) - the best point of all!!! Thanks a million!!!
Hi Ce Institute,
Thank you for choosing tawk.to and for loving our product!
Yes, the tawk.to app will always be free!
Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
We have just released a major update to our widget!
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
It is not free. After gathering all my information finally when i am about to install the app. it asks for money. Misleading way to attract customers
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.
You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
WoW! I can't believe this awesome app is FREE!!!
This is a must have app on your store, i'm still shocked that it's FREE!
Hi Eco Matcha,
Thank you for choosing tawk.to and for giving us an amazing review!
Yes, the tawk.to app will always be free!
Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
We have reached our 5-million-user mark and we thank you for it making happen!
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
This app is NOT FREE! In the description it says this app is completely free but when you sign up they make you pay. Very misleading and dishonest! If you guys want to charge just say that in the description, waiste of time!!
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.
You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
Very nice job! Thank you!
Hi Leatherstrata,
We thank you too for giving us a 5-star review!
We hope you have seen success using our products.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Just installed this app, had a few questions and issues but simply used there easy customer support chat and got a prompt reply - customer service is great! totally recommend.
Hi SprayShopNZ,
Thank you for choosing tawk.to and for giving us a 5-star review!
Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Like many have said, the interface is quite clunky. It could definitely use an update. Features are nice, but the Shopify data sync leaves lots to be desired. My biggest gripe (and reason for uninstalling) is their branding is everywhere. Everywhere. It's not a simple, subtle "powered by x" like other providers. No. It boldly advertises its own product and redirects customers away from your site. In the main chat window, for example, there's a huge button right above the text field that is almost impossible not to accidentally click and be redirected to tawk.to. It is extremely unprofessional. Not to mention, not a very classy practice from tawk.to. And honestly, greedy and a waste of resources. Most consumers are not needing a chat app, so there's no point in tawk.to using it's own customers to try and siphon consumers to their site to begin with.
Anyway. I'm uninstalling. It's not worth paying $20 a month just to remove the disrespectful advertising.
Tried installing the app, and it said I have to add the widget code to every single page on my site. Are you kidding me? Who has time for that? Uninstalled the app in less than 5 minutes.
App installed just fine and even after I enabled the app in my theme, the app settings just keeps showing me to Configure widget to be shown in store.
It didn't work on my site? I downloaded it correctly.
Hi Olive Winter,
Thank you for choosing tawk.to and for reaching out.
There are two ways to integrate the tawk.to live chat into your site.
#1 - Copy and paste the tawk.to widget code into your site's HTML before the closing body tag.
Helpful link:
https://help.tawk.to/article/adding-a-widget-to-your-website
#2 - Use the Plugin for Shopify.
To download the tawk.to app from Shopify, follow the steps below:
1. Log in to your Shopify dashboard.
2. Visit https://apps.shopify.com/tawk-to.
3. Click the Add app button for the tawk.to app.
4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link: https://help.tawk.to/article/shopify
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!