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Hi Yonextt,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you love our product and find it useful for communicating with your customer.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
HIGHLY RECOMMENDED. I love this interface! Please keep it free :)
Hi The Cbd Corner Store,
Thank you for choosing tawk.to and for giving us a 5-star review!
We will keep it Free - forever! This year we mark another milestone as we have reached 5 million users.
We hope you have seen success using our products. We will continue to provide excellent customer support to all our users.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
This is definitely an awesome app and love using it so much.. Great Job!!!!
Hi The Pet Plug,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you love our product!
We appreciate the feedback and we thank you for the continued support of our product.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
prevent multiple location when you use this app. got to un-install, add location and re-install again.
Hi there! The multiple-location option has now been updated so you should e able to install it once. If you're still experiencing issues, please do let us know and we'll do our utmost to assist!
Hands down, one of the best free apps out there, and definitely the best live chat one, has everything we need!
We use it at https://www.anaklaro.com
Hi Anaklaro,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you find our app to be the best in the market!
We appreciate the feedback and we thank you for the continued support of our product.
We have just released a major update to our widget!
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Very detailed chat system which is available for all users. Many features, customization available.
Hi BottleKeep,
Thank you for supporting tawk.to and for sharing your review in the community!
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add all kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Ever see those websites with the fancy chat apps?
Well damn it's this app!
Features that I absolutely love:
+ You know what page the customer is in so you'll know what to say!
+ Auto send a message after a predefined number of seconds when they open! (See those Hi how can we help you!) chats? It's here also.
+ The phone App is great, you can set it so that when there is a visitor, there's a persistent notification on your phone. (I use an extra phone for this).
+ You can have staff accounts! And you can whisper to staff accounts in between chats to guide them.
Wow. Why haven't I seen this before.
Hi Trendsetterph,
Thank you for giving tawk.to a 5-star review and for loving our product features!
Our Monitoring feature shows real-time visitor activity. You can view detailed information about your visitor's activity by selecting the Monitoring tab on the left side of the Dashboard.
To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
Triggers sends automated messages if certain conditions are met.
Related article: https://help.tawk.to/article/creating-and-managing-triggers
Mobile sound notifications keep you updated on all your incoming chats.
For mobile settings:
1. iOS App: Enabling sound and badge notifications
https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios
2. Android App: Notification Fixing How-tos
https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit
Whisper function allows agents to chat with each other without the visitor ever seeing the conversation.
To learn more, visit this link: https://help.tawk.to/article/helping-other-agents-with-whispers
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
I really liked it and plan to use it again or perhaps even try out their offer services like chat agents a little later on but for now, I just want to look at some other options.
Hi Wig Store Hair And Beauty Canada,
Thank you for choosing tawk.to and for sharing your review with the community!
Here's what you can expect with the Hired Agent service:
24/7 Access to the tawk.to team —
We create a group chat in the dashboard, so you can respond to our queries, educate our team, and give us feedback.
A team of agents —
We select a group of agents to study your site and get to know your business. Keep in mind that agents can only respond when information is readily available. So the more information and feedback you provide, the better we can respond on your behalf.
Access to our industry expertise —
We now have 5 million customers and growing! Trade on our experience. We can help you proactively engage more visitors on your site, integrate with your systems, and develop/create your FAQ's or Knowledge Base.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Not a fan of interface so I deleted it. Once deleted, the interface is still on the homepage. Have tried emailing support 3 times for a solution with no response...
Hi AutoTalent ,
This is Sienna from tawk.to reaching out.
Thank you for your patience with the challenges you experienced with our support team.
We do have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Regarding your concern, I need the following details to track the ticket or email you’ve raised with the support team.
1. Property ID/website:
2. Ticket Number (if available):
3. Screenshot/error messages:
3. Email:
4. Contact Number (with area code):
Kindly send your reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and hope to hear from you soon.
This is a great APP and it is so easy to setup. I have tried several of these live chat apps, but they never function as they should, but this one is just great.
So if you are looking for a live chat app this is it.
Thanks to the team at Tawk for a great job done
Hi Fvapetec,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget the best chat software after trying the other live chat apps in the market.
If you have any questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.