tawk.to Live Chat , 233 条评论

Hi My Pizza Steel,

Thank you for choosing tawk.to and for sharing your recommendation here with the community!

We appreciate the kind words and continued support of our chat widget throughout the years.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Testikauppa1212,

Thank you for giving tawk.to a 5-star review!

We are happy to know that you love our product and find it useful in communicating with your customers.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Jack Wagon Coffee Co,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you are satisfied with our product and had no issues with the mobile app.

If you wish to add another website (Property), here are the steps:

1. Go to the Admin section by clicking on the gear icon at the bottom left sidebar.

2. Click on the hamburger icon in the Properties section and select 'Add Property' in the drop-down menu.

3. Add details: Property Name and Site URL.

4. Click 'Next.'

More detailed instructions can be found here:
https://help.tawk.to/article/adding-additional-websites-to-the-dashboard

We do have mobile apps for Android and iOS!

With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store.

For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android

2. To make changes to how your widget acts on your site on your Android device:
https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android

For Apple Devices:

1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8

2. To make changes to how your widget acts on your site on your iOS device:
https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Theartistsquarter,

Thank you for choosing tawk.to and for sharing your review with the community!

We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.

Follow these steps to change the position of the chat widget on mobile:

1. Click the Administration cog in the lower-left corner of your Dashboard.
2. Select Chat Widget.
3. Under Widget Appearance, select Advanced.
4. Under Mobile Widget, select your preferred Mobile Widget Position.

To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Go Schwifty!,

Thank you for choosing tawk.to and for recommending tawk.to to the community!

We are happy to know that you love our product!

Thank you for finding tawk.to app to be the best chat software after trying all other live chat apps in the market.

If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

Hi Parislittlefingers Com,

Thank you for choosing tawk.to and for giving us an amazing review!

Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!

We value your feedback and will continue to provide excellent customer support to all our users.

If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

Hi The Devils Apparel,

Thank you for choosing tawk.to and for recommending us to the community!

We thank you for the continued support and we hope you have seen success by using our product in your business.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

Hi Vigotore,

This is Sienna from tawk.to reaching out.

We do apologize for the challenges you experienced with our support team.

There are some circumstances in which we need to escalate cases to find answers and it takes additional time to revert back to you.

If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code:

(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid"

1 - Go to your Shopify Dashboard, Click ‘Online Store’ - See this screenshot: https://prnt.sc/oj1s19

2 - Click ‘Action’ > ‘Edit Code.’ See this screenshot: https://prnt.sc/oj1tg7

3 - In ‘Layout,’ click the theme.liquid file. Then scroll to the bottom and you'll see the tag. See this screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.

4 - Delete the tawk.to script code from it and Save

I hope this addresses your concern.

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Pet Globes,

Thank you for choosing tawk.to and for sharing your challenge here.

If you are having issues with getting notifications, visit this article to find out more:
https://help.tawk.to/article/why-am-i-not-getting-notifications

To learn about managing the sound and banner notifications for your tawk.to app on mobile, click the following links:

1. iOS devices: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios
2. Android devices: https://help.tawk.to/article/enabling-notifications-on-android

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!