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Underrated, way better than trash apps like Tidio. Download this and you won't regret it, I'm saying that after trying EVERY live chant option available out there including apps on & off the Shopify app store. And here I am, settling with tawk.to after wasting loads of $$ on other apps.
Hi Go Schwifty!,
Thank you for choosing tawk.to and for recommending tawk.to to the community!
We are happy to know that you love our product!
Thank you for finding tawk.to app to be the best chat software after trying all other live chat apps in the market.
If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Omg this is the best service .. I promise these guys take the time to help you solve your problems whatever you have with them ,no matter what i will always use there service for my website Thank God you guys exist love you guys thanks so much
Hi Parislittlefingers Com,
Thank you for choosing tawk.to and for giving us an amazing review!
Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!
We value your feedback and will continue to provide excellent customer support to all our users.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Works well and easy to install
Hi The Devils Apparel,
Thank you for choosing tawk.to and for recommending us to the community!
We thank you for the continued support and we hope you have seen success by using our product in your business.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
The App itself is good, but beware if you uninstall it. It will continue to charge you $15.00/mo, despite it being uninstalled from your store and not in use. I used it for a month, then cancelled it, only to have it bill me for no reason. If I had not been aware, it would have billed me indefinitely.
Hi Mountaineer Tactical,
This is Sienna from tawk.to. Thank you for reaching out.
We highly recommend cancelling any active subscriptions before uninstalling the chat widget.
If you have purchased our Annual subscriptions, the subscription will be active until the next billing date and no further charges will be made.
To ensure you're not billed again, please log in to the tawk.to Dashboard and select Admin > Billing > Cancel.
Annual subscriptions are discounted because of the commitment to pay upfront for the entire year ahead. As per our Terms of Service, we are unable to offer any refunds.
For more information, visit this link: https://www.tawk.to/terms-of-service/
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
I unistall the app but after that it still exists on my store. Free are never free as you can see!!!!
Hi crazydeals10 ,
Thank you for choosing tawk.to and for sharing your challenge here.
Can you tell me more about how the chat widget was originally installed?
1. Was it installed using the plug-in from the Shopify App store or was the chat widget code installed manually on your website?
2. When you try to uninstall the app, is there an error message?
3. Is the tawk.to app still showing up in the App tabs?
To further assist you with your concern, I will need the following details:
1. The relevant Property ID/website:
2. Screenshots showing the issue or error message:
3. Your email:
4. A contact number (with area code):
Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and I hope to hear from you soon.
looks impressive so far ill will give full try before full 5 ,, ill be back (Arnold's voice)
Hi Originalgadget,
Thank you for choosing tawk.to and for sharing your review with the community!
We appreciate the kind words and we thank you for the continued support of our product.
We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to.
Best iv come across in free live chat no limits at all.
Hi Classyclosetshop,
Thank you for choosing tawk.to and for sharing your review with the community!
We appreciate your feedback and are happy to know you find our widget to be the best in the market.
The tawk.to app will always be free!
We give you unlimited chats, agents, shortcuts, tickets and Knowledge Bases.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
We've been using this app for about a week now, and it's already made such a huge impact on our business. Compared to our last free app that would only work through the customer's facebook messenger, we would have maybe 2 people message us a month. This one we have been getting several messages each day. The customization is great, and the monitoring options - WOW. I'm sure we have just started to scrape the surface of their features, but so far it's been amazing. So many features for a free app, it's just wonderful. Thanks Tawk.to keep it up!
Hi Jpsm Sales Marketing Group Inc,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our product and that our widget generated more engagement on your website.
Our Monitoring feature shows real-time activities of visitors. You can view detailed information on your visitor's activity by selecting the monitoring tab along the left side of the dashboard.
At a glance, you can ascertain details such as which country they're from, the webpage they are currently browsing, how long they've been on the site, how many times they've visited the site and how many previous times they've engaged in chat.
To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Worth every penny, even if they did charge. Easily customizable, easy to use on desk top or mobile. Customers have all been really excited to have a chat option.
Technology wise great. The whole concept is a bit taxing on HR, but probably worth it! It does have auto responding and scheduling. Pricing for whitelabel is $12/m
Hi Institute for Safety in Powerline Construction,
Thank you for choosing tawk.to and for sharing your review with the community!
The tawk.to app will work on any Shopify theme unless the core functionality has been modified.
If you have encountered issues when installing the tawk.to chat widget on your Shopify dashboard, there may be an easy fix.
Follow the steps below to install the widget:
1. Clear your browser and cookies.
2. Log in to your Shopify dashboard.
3. Then visit https://apps.shopify.com/tawk-to.
4. Click the Add app button for the tawk.to app.
5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify.
6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!