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tawk.to is a brilliant live chat app that allows you to easily interact with customers when needed. Also the ability to send offline messages is a great feature too!
All round great app that I continue to use and enjoy.
Hi Odds And Sorts,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our app brilliant and useful in communicating with your customers.
When no agents are logged into the dashboard, your visitors can fill in the Offline form.
Offline messages are emailed to the email address specified in the tawk.to account. You can designate team members to receive offine messages in the Mail Notification section of the property Admin panel. Offline messages can also be viewed under History and in the Messaging tab under All messages.
To reply to an offline message, you will have to click the Convert to Ticket button.
To learn more, visit this link: https://help.tawk.to/article/responding-to-offline-messages-via-ticketing
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Wonderful app that truly is easy to install, set up and implement on your site. The support team is friendly and ready to help out if something were to go wrong. Don't be stuck behind your desk all day, the mobile app lets you take your live chate wherever you go. Great app, great price - FREE recommended for all.
Hi Avroliner Project,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget easy to install and that you are satisfied with our product and services.
Our tawk.to mobile app can answer chats on the go, manage property settings, edit shortcuts, and much more.
Visit the following links to download the tawk.to mobile app:
For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android
For Apple Devices:
1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8
If you have any questions you would like to ask before applying as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/
We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Just started using it. Love it.
Is there anyway to auto set the working hours ? I am using the app on iOS and I don't want to manually set myself Offline .
Hi The Chalk Boutique,
Thank you for choosing tawk.to and for sharing your question here.
The Scheduler allows you to manage the operating days and times of the widget.
Once the Scheduler is activated, you don't need to worry about forgetting to log out or manually setting your status to Offline.
To access the Scheduling feature, follow the steps below:
1. Go to Admin (gear icon) in the left sidebar.
2. Select Chat Widget
3. Select Scheduler
Note that you have to be logged in to the Dashboard during operating hours to be online. If there's no Agent online and logged in, the widget will still be offline.
To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
This app worked very well for a while and now the messages get cut off. We can't read what our customers are saying!! We wrote an email to support and never heard back. Not recommended.
Hello - thanks for your review.
This issue was intermittent while we were shipping an update back in march 2018. If you're still experiencing this issue, please do let us know?
Support is available 24x7-365 via live chat on our site.
Love this app and support were excellent
Hi Buddhas Orchard,
Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!
We thank you for the continued support and we hope you have seen success by using our product in your business.
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
This app is the best. Not sure why other people are giving it 1 star, we are sure previous reviewers missed something because this might be one of the best free apps out there. We used to pay for such a service before we found this app
Hi BuyOut Online,
Thank you for giving tawk.to a 5-star review!
We are happy to know that you find our chat widget to be the best app in the market!
We have a 24/7 support line you can contact for any concerns. Our live agents are always available to assist you.
Alternatively, you can email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
I have been using this for over a month and I must say that it is brilliant. Gives me all of the information I need to do a successful live chat. I have converted brilliant potentials into clients through the live chat system.
Thank you Tawk!
Hi Crystalcm,
Thank you for giving tawk.to a 5-star review!
We appreciate your feedback and are happy to know that our widget helped convert sales for your business.
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
I loved this app at first, but then all of a sudden it stopped notifying us via email that someone started a ticket/ filled out the offline form. We tried talking to tech support but the guy didnt seem to want to help. At this point its time to disconnect it once we catch up to all the emails weve missed.
Hi Resin & More Boxes,
This is Sienna from tawk.to. Thank you for reaching out.
Thank you for your patience as you experienced challenges with our support team
There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.
If you are not receiving any Ticketing or Offline email notifications from us, it could mean that your emails are being sent to the wrong folder or there might be a glitch.
tawk.to emails could have been sent to your Spam or Junk folder instead of your Inbox. Alternatively, your email provider may be blocking tawk.to emails, so check your Spam folder.
You can whitelist the following emails on your mail server: noreply@tawk.to and tickets@tawk.to.
This should keep emails from tawk.to out of your Spam folder.
If you're still not receiving emails from us, it might be due to delays, automated suppression or, in rare cases, maintenance issues.
Related article: https://help.tawk.to/article/why-am-i-not-receiving-emails
I will need the following details to track the ticket or email you’ve raised with the support team.
1. Property ID/website:
2. Ticket number:
3. Email:
4. Contact Number (with area code):
Kindly send your reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and hope to hear from you soon.
Really good! Best live-chat app by far. Accurate information, you can track all the progress and information from visitors. +++++
Fascinado era la solución que estaba buscando para tener contacto con los visitantes de mi tienda, y gratis fabuloso