tawk.to Live Chat

Hi Siloe,

Thank you for choosing tawk.to and for sharing your challenge here.

The tawk.to widget does not load until after your website is fully loaded. As a result, your page load speed will not be affected by having a tawk.to widget on your site.

Any testing tools for page speed will not include your widget loading time in the results. After your web page loads, the request to load your widget is made.

These are some common causes of slow web page loading:

Slow or interrupted internet connection
Browser or operating system updates needed
Multiple redirects
Conflicting browser extensions (check for ad blockers and site blockers)
Malware
Hardware/storage limitations
Background apps

We use an HTTP2 protocol to ensure faster page loading. Unlike HTTP/1, HTTP/2 uses multiplexing to handle multiple requests to the server simultaneously, cutting load time significantly.

I hope this addresses your concern.

We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Access World,

Thank you for choosing tawk.to and for subscribing to our Video + Voice + Screensharing add on!

Our Video + Voice + Screensharing add-on is an optional way to communicate with your visitors via our chat, voice calls and two-way screen sharing.

Check our Knowledge Base article for the Video + Voice + Screensharing FAQs:
https://help.tawk.to/article/video-voice-screensharing-faqs

We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

Hi My Pizza Steel,

Thank you for choosing tawk.to and for sharing your recommendation here with the community!

We appreciate the kind words and continued support of our chat widget throughout the years.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Testikauppa1212,

Thank you for giving tawk.to a 5-star review!

We are happy to know that you love our product and find it useful in communicating with your customers.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Jack Wagon Coffee Co,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you are satisfied with our product and had no issues with the mobile app.

If you wish to add another website (Property), here are the steps:

1. Go to the Admin section by clicking on the gear icon at the bottom left sidebar.

2. Click on the hamburger icon in the Properties section and select 'Add Property' in the drop-down menu.

3. Add details: Property Name and Site URL.

4. Click 'Next.'

More detailed instructions can be found here:
https://help.tawk.to/article/adding-additional-websites-to-the-dashboard

We do have mobile apps for Android and iOS!

With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store.

For Android Devices:
1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android

2. To make changes to how your widget acts on your site on your Android device:
https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android

For Apple Devices:

1. Download the iOS app here:
https://itunes.apple.com/app/tawk.to/id907458277?mt=8

2. To make changes to how your widget acts on your site on your iOS device:
https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Theartistsquarter,

Thank you for choosing tawk.to and for sharing your review with the community!

We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.

Follow these steps to change the position of the chat widget on mobile:

1. Click the Administration cog in the lower-left corner of your Dashboard.
2. Select Chat Widget.
3. Under Widget Appearance, select Advanced.
4. Under Mobile Widget, select your preferred Mobile Widget Position.

To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Go Schwifty!,

Thank you for choosing tawk.to and for recommending tawk.to to the community!

We are happy to know that you love our product!

Thank you for finding tawk.to app to be the best chat software after trying all other live chat apps in the market.

If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

Hi Parislittlefingers Com,

Thank you for choosing tawk.to and for giving us an amazing review!

Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!

We value your feedback and will continue to provide excellent customer support to all our users.

If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

Hi Vigotore,

This is Sienna from tawk.to reaching out.

We do apologize for the challenges you experienced with our support team.

There are some circumstances in which we need to escalate cases to find answers and it takes additional time to revert back to you.

If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code:

(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid"

1 - Go to your Shopify Dashboard, Click ‘Online Store’ - See this screenshot: https://prnt.sc/oj1s19

2 - Click ‘Action’ > ‘Edit Code.’ See this screenshot: https://prnt.sc/oj1tg7

3 - In ‘Layout,’ click the theme.liquid file. Then scroll to the bottom and you'll see the tag. See this screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.

4 - Delete the tawk.to script code from it and Save

I hope this addresses your concern.

Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!