tawk.to Live Chat , 231 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, customizability, and comprehensive features, including real-time monitoring of website statistics and client chats. They value the ability to delegate chats, convert them into support tickets, and view live visitor reviews. The mobile compatibility is praised for enabling on-the-go customer interaction. The app's analytics provide valuable customer insights, and the support team is known for their responsiveness. Merchants also value the free offering and the ability to retain information after uninstallation.
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They got 24-hour online support, why have no response to an obvious bug that I submitted ten days ago? Very disappointed.
Hi plushygift,
This is Sienna from tawk.to. Thank you for reaching out.
Thank you for your patience as you experienced challenges with our support team.
There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.
To further check the status of your ticket, I will need the following details:
1. Property ID/website:
2. Ticket ID:
4. Add-on subscription:
3. Email:
4. Contact number (with area code):
I'll send a follow-up message to our dev team regarding your ticket/concern.
Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and I hope to hear from you soon.
I installed the app, the widget never worked. I asked them to remove it from my site. They never managed to do it. They had more than two weeks and not 1 reply.
Now Im building a new website.
Hi Handy-Guard,
This is Sienna from tawk.to. Thank you for reaching out.
Thank you for your patience as you experienced challenges with our support team.
There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.
If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code:
(Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid"
1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19
2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7
3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag.
See this screenshot for reference: https://prnt.sc/oj1v0s.
You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code.
4.Delete the tawk.to script code from it and Save
I hope this addresses your concern.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
It's a FREE app and yes, you get the price of using a "free" app -don't expect too much! After roughly 2 months of using it, I've decided to remove it..Why?
1. You have stay logged to the dashboard -to your computer at all times so that your chat status will also go "on-line" -Not ideal for single person who runs an ecommerce store. I was hoping that I'll be able to manage everything from a smartphone; unless you don't want to miss any chats, -you really have to connect and reconnect to the dashboard (the dashboard times out!), -to your computer from time to time! Really a waste of time! What's the point of scheduler if this app would eventually go offline if you can't keep an eye on the dashboard?
2. Tawk.to App (iOS), -This app is having a hard time pulling/displaying messages when connected to 3G or LTE, or even when connected to Wifi, messages would came late and sometimes, messages would not appear at all! I ended up tons of "missed chats"!
3. UI - The dashboard has very confusing UI.There are portions/settings that are invaluable to ran a chat for an ecommerce store.
This app is very promising, but very buggy. and in my opinion should be designed and tested from a seller/store owner point of view.
Hi Tech Avenue Ph,
Thank you for choosing tawk.to and for sharing your challenge here.
Here is information addressing your concerns along with a few suggestions for using the tawk.to app.
1. User status will not be changed from active to inactive as a result of being idle or not viewing the tawk.to Dashboard.
If your computer or browser has a sleep mode setting, this will cut off the internet connection and set your status to offline in the Dashboard.
You can find your Sleep mode settings in the Monitoring section.
If an agent is inactive for 10 minutes (default setting), incoming visitor events will turn off. However, the whole Dashboard can still receive chats and will remain active.
You can modify the time settings or completely disable sleep mode.
To learn more about the sleep mode feature, visit this link: https://help.tawk.to/article/enabling-the-sleep-mode-feature
2. For iOS, please try using a different internet connection.
e.g. if you are using wifi, please try 4G or another wifi connection going through a different access point and/or ISP and vice versa.
Also please disable any VPNs you may have enabled. You might also try killing the app (double-tap the home button and swipe the tawk.app away and up) and then restart it.
To send a bug report, please do the following:
> open settings
> open the app left menu (top left)
> tap on the gear icon (top left)
> tap on "Report a bug"
3. We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
Our Widget Cards allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
I would give this app zero stars if possible! Stay away from this app, the only chat you'll have is with them because this app is a huge waste of time.NOT USER FRIENDLY. Read all the previous reviews before your move forward. You've been warned. They have all the potential except they overwhelm you and seriously under-deliver!
Hi Wilkes Riley,
Thank you for choosing tawk.to and sharing your challenge here.
We value your feedback and will continue to work on improving our products and services.
The Shopify integration with tawk.to can be found directly on the Shopify App Store.
It takes only seconds to add your tawk.to widget to your Shopify account.
To download the tawk.to app from Shopify, follow the steps below:
1. Log in to your Shopify dashboard.
2. Visit https://apps.shopify.com/tawk-to.
3. Click the Add app button for the tawk.to app.
4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link: https://help.tawk.to/article/shopify
An alternative way to integrate tawk.to with your Shopify site is to copy and paste the tawk.to widget code into your site's HTML before the closing body tag.
Helpful link:
https://help.tawk.to/article/adding-a-widget-to-your-website
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
This app gets in its own way. Too many unnecessary features, and not organized enough to sort them all out. Customer service was unable to figure out why I couldn't get notifications on my iPhone, and blamed it on me or my phone. I switched to Tidio - MUCH simpler, everything I need, still free, and notifications work fine.
Hi Boondock Creek,
Thank you for choosing tawk.to and for sharing your challenge here.
Changing your notification settings may depend on the iOS version that you have.
You will have to enable the 'Allow Notifications' setting for the tawk.to app or change the alert styles.
For iOS 12-14, you may need to change the Show Previews setting for your notifications or the appearance of your Notification Grouping.
Visit this link to learn how to set up alerts for tawk.to on the iOS version of your phone: https://help.tawk.to/article/why-am-i-not-getting-notifications-on-ios
We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
Our Widget Cards allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a search bar. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Almost 3 weeks for a support ticket to just set up my store. Contacted them 3 times to try and ask them to hurry it.
Asked for a refund and they just stopped replying... :/ avoid them
Hi memepets,
This is Sienna from tawk.to. Thank you for reaching out.
We do apologize for the challenges you experienced with our support team.
In some circumstances, it’s necessary to escalate cases to find answers and additional time is needed to revert back to you.
To check the status of your ticket and your refund request, I will need the following details:
1. Property ID/website:
2. Ticket ID:
4. Add-on Subscription:
3. Email:
4. Contact Number (with area code):
Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and hope to hear from you soon.
I unistall the app but after that it still exists on my store. Free are never free as you can see!!!!
Hi crazydeals10 ,
Thank you for choosing tawk.to and for sharing your challenge here.
Can you tell me more about how the chat widget was originally installed?
1. Was it installed using the plug-in from the Shopify App store or was the chat widget code installed manually on your website?
2. When you try to uninstall the app, is there an error message?
3. Is the tawk.to app still showing up in the App tabs?
To further assist you with your concern, I will need the following details:
1. The relevant Property ID/website:
2. Screenshots showing the issue or error message:
3. Your email:
4. A contact number (with area code):
Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and I hope to hear from you soon.
Very difficult to install. I tried 5 times and also used one of the videos and it wouldnt show up pn my store. time waster.
Hi Marionsfashionloft,
Thank you for choosing tawk.to and for reaching out.
There are two ways to add the tawk.to widget to your site.
#1 - Copy and paste the tawk.to widget code into your site's HTML before the closing body tag.
Helpful link:
https://help.tawk.to/article/adding-a-widget-to-your-website
#2 - Use the Plugin for Shopify.
To download the tawk.to app from Shopify, follow the steps below:
1. Log in to your Shopify dashboard.
2. Then visit https://apps.shopify.com/tawk-to.
3. Click the Add app button for the tawk.to app.
4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link: https://help.tawk.to/article/shopify
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Very Hard to install. I uninstalled in order to do a fresh reinstall but the system blocked me.
Hi Le Tablier Bleu,
Thank you for choosing tawk.to and for sharing your challenge here.
There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard.
Follow the steps below to install the chat widget:
1. Clear your browser and cookies.
2. Log in to your Shopify dashboard.
3. Visit https://apps.shopify.com/tawk-to.
4. Click the Add app button for the tawk.to app.
5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link:https://help.tawk.to/article/shopify
An alternative way to integrate tawk.to with your Shopify site is to copy and paste the tawk.to widget code into your site's HTML before your site’s closing body tag.
For more information, read this article: https://help.tawk.to/article/adding-a-widget-to-your-website
You can reach out to us 24/7 for support with any urgent matters. Our live agents are always available to assist you.
You can also email me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
It is not free. After gathering all my information finally when i am about to install the app. it asks for money. Misleading way to attract customers
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.
You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)