tawk.to Live Chat , 231 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, customizability, and comprehensive features, including real-time monitoring of website statistics and client chats. They value the ability to delegate chats, convert them into support tickets, and view live visitor reviews. The mobile compatibility is praised for enabling on-the-go customer interaction. The app's analytics provide valuable customer insights, and the support team is known for their responsiveness. Merchants also value the free offering and the ability to retain information after uninstallation.
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Really appreciate of this awesame app being free +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I wanted to wait until I'd used the app for a while before leaving a review, as I wanted to give it a fair trial, not a 'knee-jerk', first impression review. I read so many reviews that people put up without getting to 'know' the product first, to really use it, and that isn't fair to the developers or the people reading them.
That said, I am VERY impressed with tawk.to Live Chat. It was easy to set up, quite customizable, and has SO much info - far more than I would expect in a 'chat app', much less a FREE one. SO many features, and no, I don't and won't use them all, as I'm a small home-based business, but I can see how these would benefit a larger company for sure. I did try other apps first and they just didn't work for me. This app was installed and ready to go in minutes - on all my devices, which is something that the other apps failed miserably at.
I still have a bit of a learning curve, but I am very satisfied. Totally reliable, I never miss a customer question, and have been able to close sales just because of having the ability to answer questions live, on the spot, when the customer is 'in buy mode'.
Great job on this app - far more than I would expect for free, and more good things to come - can't wait!!
Hi Burningimpressions,
Thank you for choosing tawk.to and for giving us a 5-star review!
The tawk.to app will always be free!
Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
We have been using this app for months. It is great! We use if for all of our office chat as well.
Hi Igift,
Thank you for giving tawk.to a 5-star review!
We thank you for the continued support and for using our product for all of your office staff.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
So glad I found this app... I was really hesitant to add live chat to my site, as I was nervous to how it would incorporate into my life and work. This app was incredibly easy to install, works great and has great functionality. I'm able to schedule the live chat to be available during only certain hours (so that it won't wake me when I'm sleeping at night!) and I can even choose to hide it from visitors during that time or give them the opportunity to "leave a message", but show that I am offline.
The analytics and monitoring it provides is excellent and I have no complaints after having it installed for a few days. Really thankful and surprised that an app with such great functionality is committed to providing such a great free service.
Hi Nebraskabison,
Thank you for choosing tawk.to and for giving us an amazing review!
We are happy to know that you love our product and find value of it's features.
The Scheduler allows you to manage the operating days and times of the chat widget.
It will automatically switch your widget offline according to your schedule, so you never have to worry about forgetting to log out of your account.
It works in tandem with your agents, if there are no agents online when your widget is scheduled to be online, the widget will instead stay offline.
Related link: https://help.tawk.to/article/using-the-widget-scheduler
Our Monitoring feature shows real-time visitor activities. If your visitor has a chat history, you can also view their navigation activity.
To learn more about Monitoring and Chat sessions, visit this link:
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
This is a great app. I wasted a week trying another app that has fees associated with it. The other app was unstable.
I'm a developer and I recognize quality when I see it. Tawk.to is a polished app. It's easy to install, and does what it's supposed to do.
They are clearly listening to their users.
You can't go wrong with this app.
Have additional questions about it? Go to our store and ping me. I'd be happy to chat with the first dozen people who do that. After that, I've got to get back to work! :-)
Hi Fieldtestedsystems,
Thank you for choosing tawk.to and for giving us an amazing review!
We appreciate your support and happy to hear this feedback from a developer's perspective.
Our tawk.to app will always be free!
Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
One of the best apps I've installed on my app. Tawk.to gives you LIVE visitors review on your dashboard. Meaning, you can see live, how many visitors you have at any given point. Also, I downloaded the iPhone app, works perfectly. Now, I can always answer a question whenever I go, with the iPhone app.
Excellent!!
Hi Inspirationify,
Thank you for finding tawk.to app to be the best chat software in the market!
Our Monitoring feature shows real-time visitor activity. If your visitor has a chat history, you can also view their navigation activity.
To learn more about Monitoring and Chat sessions, visit this link:
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
Our mobile app helps you answer chats on the go!
To configure the mobile sound notification, check the following links:
1. iOS App: Enabling sound and badge notifications
https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios
2. Android App: Notification Fixing How-tos
https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit
Our Whisper function allows agents to chat with each other without the visitor ever seeing the conversation.
To learn more, visit this link: https://help.tawk.to/article/helping-other-agents-with-whispers
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Fantastic app, works exactly as described. Installing was easy. Well worth it.
Hi Casebuddy,
Thank you for choosing tawk.to and for sharing your review with the community!
We are happy to know that you find our chat widget easy to install and worth it.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Great app...does exactly what is says on the tin! Quick and easy to install
Hi Uniform Kits,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you find our product easy to install and use.
We appreciate the feedback and we thank you for the continued support of our product.
If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Great app! lots of functionality and easy to install, customize and use
I installed it on our online English learning site, and it worked right out of the box.
Hi Hellix,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our product and find it easy to install on your English learning website.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Probably the best app we have ever had for our website! Awesome effort.