Highlights
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Based in United States
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Use directly in Shopify admin
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Works with the latest themes
About this app
Launched
November 16, 2015
Languages
English
Categories
ChatWorks with
Zapier, Wordpress, Google Analytics, Webhookstawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time.
The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go. tawk.to’s live chat app, CRM, knowledge base and ticketing system integrate seamlessly with your Shopify store, so you can assist visitors in the moment of decision and provide real-time customer support.
- View and manage Shopify orders directly from chats and tickets.
- Personalize greetings with triggers based on location, past visits, and more.
- Provide fast, accurate responses with canned “shortcut” message templates.
- Manage unlimited customers and organizations in your CRM.
- Need help? Reach out to our support team 24x7 for live assistance.
Pricing
Free to install
Remove branding from $19/month, Hire Live agent from $1/hr, Virtual Assistant from 7.50/hr
Free to install
Remove branding from $19/month, Hire Live agent from $1/hr, Virtual Assistant from 7.50/hr
All charges are billed in USD.
231 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its robust features and user-friendly interface that facilitate real-time customer interaction, boosting sales. Key features include live visitor tracking, customizable chat windows, automatic messaging, and offline messages. Merchants appreciate its mobile compatibility, analytics capabilities, responsive support team, and the ability to convert chats into support tickets. Its integration with multiple platforms and chat history retention are also valued. Despite being free, it offers features typically found in paid apps.
Handy app. It is really annoying though. By default it has a really obnoxious sound that plays when your users visit your site. It has a popup chat message that is automatically enabled that you have to hunt for the setting to disable. It also does not allow you to manage, change or update any settings from inside the Shopfiy Admin area, you have to to to Tawk.to's website to change anything.
Like many have said, the interface is quite clunky. It could definitely use an update. Features are nice, but the Shopify data sync leaves lots to be desired. My biggest gripe (and reason for uninstalling) is their branding is everywhere. Everywhere. It's not a simple, subtle "powered by x" like other providers. No. It boldly advertises its own product and redirects customers away from your site. In the main chat window, for example, there's a huge button right above the text field that is almost impossible not to accidentally click and be redirected to tawk.to. It is extremely unprofessional. Not to mention, not a very classy practice from tawk.to. And honestly, greedy and a waste of resources. Most consumers are not needing a chat app, so there's no point in tawk.to using it's own customers to try and siphon consumers to their site to begin with.
Anyway. I'm uninstalling. It's not worth paying $20 a month just to remove the disrespectful advertising.
Absolutely awesome. I was told about tawk.to from my brother in law in who has an options research company that absolutely loves it. He said I I had to give it a try on Maniacs.
Basically a perfect solution. Easy install, beautiful chat customization, multiple agents with their own custom profiles. You set up schedules for on and off times... everything really. There's even a great app in the iOS store too that has always worked for me.
We're about a month into using it, and it's been great. Can't say a bad thing about the app or service. It works beautifully.
About this app
Launched
November 16, 2015
Languages
English
Categories
ChatWorks with
Zapier, Wordpress, Google Analytics, WebhooksBuilt by tawk.to
About tawk.to
4.2 average rating
8 years building apps for the Shopify App Store
187 E WARM SPRINGS RD STE B298, LAS VEGAS, NV, 89119-4112, US
Support
Send a messagesupport@tawk.to