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Hello, does this app still work? Every installation fails.
Update: OK, I know they are working on fixing the problem
Hello,
Thank you for your feedback.
We're sorry to hear that you had a negative experience with our app. Please be assured that the app works as intended. However, as with every digital product, there could be required some additional settings in each individual case. Therefore, we are providing customer support, which would be glad to support you with any issue and perform an installation for you.
Kind regards,
Tax Exempt Manager Customer Support
Does not really work for digital products because they check against the shipping address
Hello,
Please be advised that the fix for digital products has been implemented and as from now on our app support this product category as well.
We understand the importance of providing excellent service to our customers and we apologise for a short delay in finding a solution for your request. Unfortunately in cases like this, it can take a little longer to provide a stable solution for a new range of products.
We would be happy to assist you again should you decide to use our application again.
Kind regards,
Tax Exempt Manager Customer Support
Real great support from Marija (thanks !). The app does the job perfectly !
Hello,
Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time.
Kind regards,
Tax Exempt Manager Customer Support
Best support team! Thank you very much!
Hi,
Thank you for your review. We really appreciate you choosing our app. Please feel free to contact us at any time.
Kind regards,
Tax Exempt Manager Customer Support
Works great - and if there is an issue, the customer service is excellent and will solve the problem.
Hello,
We really appreciate you taking the time to leave us a review! That keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.
Kind regards,
Tax Exempt Manager Customer Support
Wir haben die APP im Einsatz, benötigten noch eine Übersetzung des englischen textes. Wurde schnell ohne Probleme gelöst.
Great App. Fixes one of the big Shopify problems of not handling VAT for the EU business purchases. Very simple and saves a lot of time having to manually register customers as tax exempt. If you are selling to companies in the EU then you need to add this to your store.
The providers are very helpful and responsive as well.
Works perfect, solves a big problem and has increased our sales. We sell a lot into EU and customers can now process ex VAT without asking us to manually quote each time. Would highly recommend.
This app means I no longer need to manually adjust invoices or refund VAT for overseas trade / wholesale buyers who are VAT-registered. It's all done automatically. And Luigi helped me incorporate their VAT numbers into our standard invoices on Order Printer Pro, he was very helpful.
The app does what it says and the support team is really helpful. Tried other similar apps, but I would recommend the Tax Exempt Manager app.