Tax Exempt Manager , 31 reseñas
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Works well in regards to VAT, but the app doesn't work with Shopify discounts. Only customers who do not have a valid VAT ID can use the discounts.
Used it for a while but didn't need it so deleted it.
The code wasn't deleted so it's still there! Don't know how to reach out for the developer to fix it.
I used the app for my B2C store where I wanted to show the item price + tax so the customer would see a different price depending on which shipping country they chose.
My objective was to show a price without tax to customers outside EU (e.g. Norway where tax should not be included in the total price) and I wanted to show the total price incl tax to EU customers. The app worked really well showing the customer the correct price depending on which shipping country they chose.
I did choose to uninstall the app because prices were uneven (e.g. €100.20) which I thought would make my site a bit untrustworthy. But this has nothing to do with the app because it worked the way it should.
Furthermore I was really satisfied with the support. It was excellent, serviceminded, fast and helpful.
Great app for our european neighbour B2B customers. Easy install, great and fast support. Thanks a lot for that app.
No reply from customer service. After deleting the app in trial mode, we get charged now 9,99$. Absolutely no recommendation!!
Die Nutzung der App erwies sich im Test als nicht kompatibel mit unseren Vorgaben, bzw. mit unserer bestehenden Fakturierungs-App. Auch dass parallel keine Rabatte nutzbar sind, war in unserem Fall ein Ausschlusskriterium. Aber auch wenn sich die App leider nicht für unseren Shop eignet, war der Support schnell, ambitioniert, sehr freundlich und eine große Hilfe.
Xuan Yen from the support team was very, very helpful. As soon as I had sent the email with small adjustment wishes, I already got feedback from the support team. They've been very kind and could help us out even with small design adjustments within a few minutes. Thanks a lot! I wish you could get this great support anywhere. Awesome! Thanks again.
Hopeless. Only works with b2b via vat registration. Doesnt work with latest version of Chrome. no customer support. waste of time.
Hi. Our support team is already in contact with you and waiting for response. Please answer their email to let them review the Chrome problem. They will gladly help you.
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The app is supposed to work with only confirmed VAT IDs, so nobody can fake it. We do not test with a patterns only, we work with the VLIES Webservice.
Thank you.
This app doesn't do what it says and doesn't fir my store. Asked developer to remove the app but I've got ignored and the app code is still at my store confusing my buyers!
Hello,
Thank you for your feedback.
We're sorry to hear that you had a negative experience with our app. We have a 14-day free trial to give each user the opportunity to first test if the app is suitable for their needs.
The remains of the code have been removed from your site. We understand the importance of providing excellent service to our customers and ensure that all support requests are answered.
Our support processes are reviewed consistently and we are taking steps to ensure that our customers have an efficient experience and a timely response.
Feel free to contact us in case of any questions.
Kind regards,
Tax Exempt Manager Customer Support
Even though the app in the end did not do what we need, customer support is on point. They helped immediately to remove the code from site when it was not working well with our theme.