Avis (32)
Affiner
-
Par note
App is working properly and fast responding/good support by Samah from customer service.............
This app is what we need to correctly deduct VAT for our EU shop. Xuan Yen was really helpful and they responded really fast.
Solved our problem, and support was fast and helpful, we had some issues with the standard text, which their support solved for us in no time.
This app fixed the problem we had with international orders. VAT number can be entered and the shoppingcard price is corrected for international clients. The support team even helped me out ajusting with the font. Thank you!
Super-quick response from the support team and a great performance of the app. Thank you very much for the improvement made to my website.
Works as expected and quick and excellent technical support.
Please keep up the good work, looking forward to the new function which can also exclude the VAT for individuals outside the EU.
We had been happy with the app, but since upgrading to Plus the app has stopped working. Our emails and messages continue to be ignored. We've now contacted Shopify. We hope they'll take it further with the app to get the issue resolved asap!
Hello,
Thank you for leaving your feedback.
We strive hard to make our app especially functional and user-friendly and we are sorry we’ve not been able to meet your expectations after upgrading to Shopify Plus. Our Support team was contacting you in order to solve that issue. We have reviewed our support processes and have taken steps to ensure our customers have an efficient experience and a timely response.
In case of any further help needed, please contact us again, we are glad to help.
Kind regards,
Tax Exempt Manager Customer Support
Very happy with the app, it behavies as expected and the support is very fast. Easy to install and configure.
The app works as described. Easy to install, and you can modify text and styles easily with a little coding. Our prices are displayed excl VAT., where VAT is added at checkout. With the app, the VAT is not added if you provide a valid VAT-id before going to checkout. Highly recommended if this above described suits your demands.
The app does what is necessary. It is good to have such a solution. However, there is absolutely no support. I mean not even a confirmation email saying that the request has been received. This limit the potential of the app and to be honest I am frustrated of paying a dev that ignores clients questions. Pretty surprising for a German company. FREE SUPPORT from myself for people who are interested in changing the texte : look for the liquid> latoriapps-tem.liquid.