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We had been happy with the app, but since upgrading to Plus the app has stopped working. Our emails and messages continue to be ignored. We've now contacted Shopify. We hope they'll take it further with the app to get the issue resolved asap!
Hello,
Thank you for leaving your feedback.
We strive hard to make our app especially functional and user-friendly and we are sorry we’ve not been able to meet your expectations after upgrading to Shopify Plus. Our Support team was contacting you in order to solve that issue. We have reviewed our support processes and have taken steps to ensure our customers have an efficient experience and a timely response.
In case of any further help needed, please contact us again, we are glad to help.
Kind regards,
Tax Exempt Manager Customer Support
Hello, does this app still work? Every installation fails.
Update: OK, I know they are working on fixing the problem
Hello,
Thank you for your feedback.
We're sorry to hear that you had a negative experience with our app. Please be assured that the app works as intended. However, as with every digital product, there could be required some additional settings in each individual case. Therefore, we are providing customer support, which would be glad to support you with any issue and perform an installation for you.
Kind regards,
Tax Exempt Manager Customer Support
No reply from customer service. After deleting the app in trial mode, we get charged now 9,99$. Absolutely no recommendation!!
Unfortunately, I did not receive any response to my query. Therefore, I will remove the app. Not recommended.
Hello,
Thanks for taking the time to share a review. We're sorry to hear that you've had inconsistent experiences with our App support. After going through our support requests we can see that your query was answered on 28 of June. We take customer support very seriously, and we would like to investigate this further. We have contacted you directly by email to discuss your experience and find a solution.
Kind regards,
Tax Exempt Manager Customer Support
Hopeless. Only works with b2b via vat registration. Doesnt work with latest version of Chrome. no customer support. waste of time.
Hi. Our support team is already in contact with you and waiting for response. Please answer their email to let them review the Chrome problem. They will gladly help you.
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The app is supposed to work with only confirmed VAT IDs, so nobody can fake it. We do not test with a patterns only, we work with the VLIES Webservice.
Thank you.
This app doesn't do what it says and doesn't fir my store. Asked developer to remove the app but I've got ignored and the app code is still at my store confusing my buyers!
Hello,
Thank you for your feedback.
We're sorry to hear that you had a negative experience with our app. We have a 14-day free trial to give each user the opportunity to first test if the app is suitable for their needs.
The remains of the code have been removed from your site. We understand the importance of providing excellent service to our customers and ensure that all support requests are answered.
Our support processes are reviewed consistently and we are taking steps to ensure that our customers have an efficient experience and a timely response.
Feel free to contact us in case of any questions.
Kind regards,
Tax Exempt Manager Customer Support
Installed and deleted immediately. The presentation was catastrophic and it didn't work. Too bad. I'm looking for a good system.
Kurz Installiert und sofort wieder gelöscht. Die Darstellung war katastrophal und es hat nicht funktioniert. Schade. Bin auf der Suche nach einem guten System.
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, unsere App zu bewerten.
Es tut uns leid zu hören, dass Ihre Erfahrung nicht wie erwartet war. Diese Erfahrung entspricht nicht den hohen Servicestandards, an die wir uns setzen.
Der Code wird immer ohne Styling implementiert, sodass das Styling nicht von Ihrem Theme abweicht und einfach angepasst werden kann. Wir bieten Ihnen gerne an, das kostenfrei für Sie zu übernehmen.
Wir wären Ihnen dankbar, wenn Sie uns im Detail mitteilen könnten, was genau nicht funktioniert hat, damit wir unseren Kunden den besten Service bieten können.
Unser Kundendienst ist jederzeit bereit, Ihnen bei der Installation zu helfen oder Ihre Fragen zu beantworten.
Mit freundlichen Grüßen,
Tax Exempt Manager Customer Support